Vehicle Condition Inspector

BetterCloud; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector who loves cars and wants to join a growing company. Inspectors are the face of ACV Auctions, knowledgeable about vehicles and able to explain findings clearly to clients.

You will work with a Territory Manager and a team of Inspectors to inspect vehicles at dealerships, auctions, and off-lease, detecting damage, missing parts, and mechanical problems, then prepare condition reports and cost estimates.

Qualifications

• 1 year of experience in the automobile field with a customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods.
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success working independently with minimal supervision while working in a team.
• Excellent communication skills with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities and common software/web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to 25 lbs, bending, and squatting.
• Ability to drive a manual and automatic transmission.
• Vision abilities required to identify defects around and underneath vehicles.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products.
• Interface with dealers to develop client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect and write condition reports and list vehicles for sale on ACV Auctions platform.
• Take multiple photos and upload them to the image server using the company-issued smartphone.
• List inspected wholesale vehicles for bidding and purchasing on the platform.
• Sign up independent dealerships as buyers to utilize the platform.
• Perform additional duties as assigned.

Skills

Automobile knowledge

Customer service

English proficiency

Independent work

Communication skills

Job description

Who we are looking for:

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them – explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off‑lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up‑sell or cross‑sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos, match them to a vehicle, and download them to the image server utilizing the company‑issued smartphone.
• List inspected wholesale vehicles using the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
• Perform additional duties as assigned.

What you will need:

• 1 year(s) of experience in the automobile field (body, paint and mechanical repair knowledge) with a customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem‑solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success working independently with minimal supervision while working in a team environment.
• Excellent communication skills with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities, knowledge of needed/job‑relevant software packages, and web‑based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual and automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.