Vehicle Condition Inspector

ACV Auctions; Knoxville (TN); Hybrid; USD 32,000 - 48,000; Full time

Job summary

ACV Auctions seeks an enthusiastic Inspector who loves cars to join our growing team. Inspectors are the face of ACV Auctions, delivering clear condition reports and building trust with dealers and buyers.

As part of a Territory Manager-led team, you will inspect vehicles at dealerships, auctions, and off-lease locations, document condition and repair estimates, and upload reports to our platform. You will also drive to sites, capture photos, and help onboard new dealers using the ACV platform.

Qualifications

• Experience in the automobile field or related customer service background.
• Ability to read, write, speak and understand English.
• Comfort working outdoors in varying weather conditions.
• Strong problem-solving and resourcefulness.
• Ability to work independently and as part of a team.
• Excellent communication to understand customer needs.

Responsibilities

• Actively support efforts to enhance the customer experience.
• Conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage and mechanical issues.
• Prepare and submit reports of vehicle condition, repair estimates, and related documentation.
• Assist sales team with up-selling or cross-selling services and products.
• Interface with dealers to ensure client satisfaction and build relationships.
• Travel to dealerships and homes to inspect and write condition reports.
• List inspected vehicles on the ACV Auctions platform for bidding.
• Sign up independent dealerships as buyers to use the platform.

Skills

Customer service

Communication

Problem solving

Independent work

Team collaboration

Tools

Smartphone

Job description

Who we are looking for:

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them - explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

What you will need:

• 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

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