Vehicle Condition Inspector

BetterCloud; Manchester (NH); On-site; USD 38,000 - 70,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector to join our growing team in the United States. You will inspect vehicles at dealerships and auctions, document condition, and estimate repair costs to keep clients informed and satisfied.

As the face of ACV Auctions, you will travel to various locations, take detailed photos, and upload findings to our platform. A customer-service mindset and automotive knowledge are essential for success.

Qualifications

• 1 year experience in the automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods.
• Strong problem solving and resourcefulness.
• Capable of working independently within a team.
• Excellent communicator to understand customer needs.
• Valid driver’s license with a registered and insured vehicle.
• Familiarity with basic software and web-based tools.
• Ability to stand, lift up to 25 lbs, bend and squat, and inspect vehicles.
• Comfort driving manual and automatic transmission; identify defects.

Responsibilities

• Actively support efforts to simplify and enhance customer experience.
• Inspect vehicles at dealerships, auctions, and off-lease for damage and mechanical issues.
• Prepare and submit condition reports, repair estimates, and related docs.
• Assist sales with upsell/cross-sell and build dealer relationships.
• Travel to dealerships/homes to inspect and write reports; list vehicles for auction.
• Capture photos and upload to the image server using company mobile device.
• List inspected wholesales on ACV Auctions platform for bidding.
• Recruit independent dealerships as buyers to use the platform.
• Perform additional duties as assigned.

Skills

Attention to detail

Customer service

Excellent communicator

Problem solving

Independent worker

Job description

Who we are looking for:

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them - explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and productsInterface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

What you will need:

• 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service backgroundAbility to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squattingAbility to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles. #LI-SG1