Veeva Vault SME
WinWire Technologies Inc.
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Job summary
WinWire Technologies Inc. is seeking an experienced Veeva Vault L3 SME to lead advanced troubleshooting, release governance, integration operations, and compliance oversight for Vault applications across RIM.
The role requires deep technical expertise and collaboration with cross-functional stakeholders to ensure platform stability, data integrity, and regulatory readiness across Submissions, Registrations, and Content.
Qualifications
- 10+ years overall IT experience with 7+ years in Veeva Vault RIM (Submissions, Registrations, Content, SafetyDocs)
- Veeva Vault Admin/RIM certification preferred
- 6-9 years configuring objects, lifecycles, and document management in Vault
- 4-6 years in release & change management and RCA/incident handling
- 2-4 years Vault data model, relations, data quality checks and migrations
- 4-6 years ITIL-driven Incident/Problem/Change processes
- 2-4 years cross-functional global team coordination
- Experience with GxP validation and audit-readiness practices
Responsibilities
- Lead end-to-end Veeva Vault RIM implementations, upgrades, and releases
- Own solution design for complex regulatory requirements across Submissions, Registrations, and Content
- Provide technical governance and architectural guidance for the RIM platform
- Act as primary escalation point for complex issues and system defects
- Support regulatory submissions, commitments, correspondence, and archival processes
- Drive platform release activities and reduce incidents via RCA and permanent fixes
- Create and maintain advanced Vault reports, dashboards, and insights
- Coordinate with cross-functional global teams and ensure compliance with ITIL processes
Skills
Education
Tools
Job description
- Home
- Careers
- Veeva Vault SME
We are seeking an experienced Veeva Vault L3 SME to lead advanced troubleshooting, release governance, integration operations, and compliance oversight for Vault applications across RIM. This role requires deep technical expertise, strong analytical skills, and the ability to collaborate with cross-functional stakeholders.
Skills / Experience
- 10+ years overall experience, with 7+ years in Veeva Vault RIM (Submissions, Registrations, Content, SafetyDocs); Veeva Vault Certification(s) – Admin / RIM (preferred)
- 6-9 years of experience in Configure and manage Objects, fields, layouts, lifecycles, and object workflows, Document lifecycles, document types, classifications, and binder templates, Entry actions, validation rules, sharing settings, and security
- 6-9 years of strong experience in Design and implement cross‑object relationships, constraints, and dependency logic. Manage picklist strategy, controlled vocabularies, and data standards
- 4-6 years of Release & Change Management experience: Drive Release Impact Assessments (RIA) for Veeva General and Business releases. Lead change control activities including impact analysis, change proposals, risk assessments, and implementation plans
- 4-6 years of Proven ability to handle complex incidents, root cause analysis (RCA), and L3-level triage
- 2-4 years in Vault data model, object relationships, system limitations, data operations, data quality checks, transformations, and migrations
- 4-6 years of Experience working within ITIL‑driven Incident, Problem, and Change Management processes
- 2-4 years of Strong skills in building advanced Vault reports, dashboards, and analytical insights
- 4-6 years of Experience in working knowledge of GxP, validation requirements, and audit-readiness practices
Job / Role Description
- Lead end‑to‑end Veeva Vault RIM implementations, upgrades, and general releases; Own solution design for complex regulatory business requirements across Submissions, Registrations, and Content
- Solid understanding of global regulatory processes (FDA, EMA, Health Authorities).Experience supporting regulatory submissions, commitments, correspondence, and archival processes
- Proven experience in GxP validated systems and change control; Strong knowledge of CSV/CSA methodology
- This role plays a critical part in ensuring platform stability, regulatory compliance, and successful delivery of Veeva Vault RIM capabilities
- Provide technical governance, best practices, and architectural guidance for the RIM platform
- Act as the primary escalation point (L3/platform support) for complex issues and system defect
- Secondary Skills / Good to have – Veeva Vault Admin or Domain Specialist Certifications; Exposure to SQL/XML/API debugging and data model understanding; Experience coordinating with cross‑functional global teams; Familiarity with Life Sciences business processes across Clinical, Quality, or Commercial
- Communicate effectively with internal and customer stakeholders; Strong interpersonal skills to build and maintain productive relationships with team members
- Problem‑Solving and Analytical Thinking; Capability to troubleshoot and resolve issues efficiently
- Provides regular updates, proactive and due diligent to carry out responsibilities
What Success Looks Like / Expected Outcome
Ensure stable, compliant, and high‑performing Veeva Vault environments across all supported applications. Reduce recurring incidents through effective root cause analysis (RCA) and implementation of permanent corrective actions. Improve release quality, deployment readiness, and change management across all Vault environments. Strengthen integration reliability and data accuracy through proactive monitoring, validation, and issue prevention.
Enhance system efficiency by optimizing workflows, configurations, and platform performance. Deliver accurate, actionable dashboards and reporting insights to support business and operational decision‑making. Serve as the technical Subject Matter Expert (SME), providing guidance, governance, and best practices to improve overall platform maturity.
This position is critical for Regulatory team Primary application lead who can able to handle support activities such as PAC creation, Drive Platform release activities and help team in clarifying the queries with good understanding in Veeva Vault RIM (Submissions, Registrations, Content, SafetyDocs). Innovation & Continuous Improvement – Establish and standardize reusable GenAI engineering patterns, frameworks, and best practices for scalable adoption. Continuously enhance AI capabilities based on user feedback, business needs, and emerging technologies. Drive automation and process improvements to increase operational efficiency and reduce manual effort.
Why Join WinWire: Your Path to Professional Excellence in the Age of AI
As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us:
- AI-First. Globally Recognized: Honored at the World Economic Forum in Davos for our pioneering "Agentic AI @ Scale" work, cementing our position as a forward-thinking, AI‑first services firm shaping the future of enterprise technology. Read Press Release
- Microsoft Gold Standard: A 6x Microsoft Global Partner of the Year Winner/Finalist — reflecting our consistent delivery of industry‑leading solutions and our deep, trusted partnership with Microsoft. Learn more about our MSFT relationship
- Joining the NTT DATA Family: WinWire (Part of NTT DATA), a $30 billion global leader in AI, digital business, and technology services. This means greater career stability, broader client exposure, and access to a vast landscape of opportunities across a truly global organization. Read Press Release
- Award-Winning Culture: Certified as a Best Place to Work® four times, our workplace culture is not just a talking point — it is a proven, recognized commitment to creating an environment where people genuinely thrive. Watch video
- People-First Environment: With a strong 4.0 Glassdoor rating , our employees speak for themselves. We prioritize wellbeing, inclusivity, and a culture of respect at every level of the organization.
- Invest in Your Growth: From continuous learning programs to structured career development pathways, we equip our team with the skills, tools, and opportunities needed to grow and lead in the age of AI.
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