VDI Windows Desktop Engineer | TS/SCI On-Site

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 102,000 - 138,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a VDI Windows Desktop Administrator in Annapolis Junction, MD.

You will deliver simple solutions to complex problems and tailor Windows desktop solutions to client requirements, ensuring a smooth user experience. The role requires TS/SCI with Poly, 3+ years of related experience, and proficiency with Active Directory, Group Policy, imaging, deployment, and management tools.

Qualifications

• 3+ years of related experience
• US Citizenship Required: Yes
• Security clearance: TS/SCI w/ Poly

Responsibilities

• Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• System Maintenance and Optimization: Ensure stability, security, and performance of Windows desktop systems.
• Incident and Problem Management: Manage high-priority incidents within SLAs and document resolutions to improve processes.
• Collaboration and Project Support: Work with cross-functional IT teams on projects and migrations.
• User Support and Training: Guide Tier 1/2 staff and assist end-users with complex issues.
• Documentation and Reporting: Maintain configurations and generate performance reports.

Skills

Backup and Recovery

IT Systems

Technical Issues

Education

Technical Training Certification Degree

Job description

General Dynamics Information Technology, Inc. is seeking a VDI Windows Desktop Administrator in Annapolis Junction, MD.

You will deliver simple solutions to complex problems and tailor Windows desktop solutions to client requirements, ensuring a smooth user experience. The role requires TS/SCI with Poly, 3+ years of related experience, and proficiency with Active Directory, Group Policy, imaging, deployment, and management tools.