VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

401K with company match

Paid time off

Military-friendly workplace

Job summary

General Dynamics Information Technology, Inc. is seeking a VDI / Cloud Operations & Maintenance Engineer (TS/SCI required) to support the Army INSCOM mission.

The role focuses on day-to-day operations of enterprise VDI and cloud environments, ensuring secure, available, and efficient services. You will collaborate with cross-functional teams, monitor system health, and implement improvements to reliability and performance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field or equivalent experience.
• 7+ years of systems administration experience.
• 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.

Responsibilities

• Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational.
• Collaborate with customer personnel and cross-functional teams to troubleshoot and resolve complex technical issues.
• Monitor system health, analyze trends, and recommend enhancements to improve reliability and efficiency.
• Maintain and support virtual desktops, cloud resources, and infrastructure services per configurations and performance requirements.
• Perform daily operations and maintenance to ensure service delivery and readiness.
• Monitor availability, performance, capacity, and health metrics; respond to alerts and incidents promptly.
• Diagnose and resolve issues involving virtual desktops, VMs, operating systems, applications, networking, and authentication services.
• Administer cloud and virtualization platforms, including provisioning and decommissioning resources.
• Manage desktop pools, user assignments, profiles, policies, and application delivery services within VDI.
• Execute approved patching, software updates, and configuration changes per change management.

Skills

VMware Horizon

Citrix

Azure Virtual Desktop

Windows Server

Active Directory

Group Policy

DNS

DHCP

Networking

Monitoring tools

PowerShell

Education

Bachelor's Degree in IT/CS/Engineering

Tools

PowerShell

Job description

VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required

Advance how our customers operate while you advance your career. Join GDIT as a VDI / Cloud Operations & Maintenance Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a VDI / Cloud Operations & Maintenance Engineer, the work you will do at GDIT will be instrumental in supporting US Army Intelligence and Security Command (INSCOM). You will play a vital role in solving complex challenges, driving innovation, and delivering smarter solutions for the mission.

• Support Mission Operations: Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational.
• Collaborate: Partner with customer personnel and cross-functional infrastructure teams including networking, cybersecurity, storage, endpoint, and application support organizations to troubleshoot and resolve complex technical issues.
• Optimize and Improve: Monitor system health, analyze operational trends, and recommend enhancements that improve reliability, maintainability, and overall operational efficiency.
• Maintain Critical Services: Support existing virtual desktop platforms, cloud resources, and infrastructure services in accordance with approved configurations, procedures, and performance requirements.
• Operate and Maintain: Perform daily operations and maintenance activities for enterprise VDI and cloud environments, ensuring consistent service delivery and operational readiness.
• Monitor and Respond: Monitor system availability, performance, capacity, and health metrics, responding to alerts, incidents, and service disruptions in a timely manner.
• Troubleshoot and Resolve: Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication services, networking, storage, and related infrastructure components.
• Administer Infrastructure: Perform routine administration and maintenance of cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources.
• Support VDI Services: Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services within the established VDI environment.
• Implement Updates and Changes: Execute approved patching activities, software updates, configuration modifications, and maintenance actions in accordance with change management procedures.
• Analyze Performance: Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions.
• Support IT Service Management: Participate in incident management, problem management, service request fulfillment, and operational support processes.
• Document and Maintain: Maintain accurate records of incidents, troubleshooting activities, configuration changes, maintenance actions, SOPs, operational procedures, and system documentation.
• Coordinate Across Teams: Work closely with technical support organizations to resolve infrastructure issues and ensure service continuity.
• Enhance Security and Compliance: Support vulnerability remediation efforts and assist in maintaining compliance with applicable cybersecurity requirements.
• Validate Services: Conduct post-maintenance verification and functional testing to confirm successful implementation and continued service operation.
• Drive Continuous Improvement: Identify recurring operational challenges and recommend improvements to increase system reliability and operational efficiency.
• Provide Technical Guidance: Support knowledge transfer efforts and provide technical assistance to operations and support personnel.
• Support Maintenance Activities: Participate in scheduled maintenance windows and other operational activities as required.

WHAT YOU’LL NEED TO SUCCEED

Bring your technical expertise and operational excellence to GDIT. The VDI / Cloud Operations & Maintenance Engineer must have:

• Education
• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of education and experience).
• Experience
  • 7+ years of systems administration experience.
  • 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.
• Technical Skills
  • Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies.
  • Experience administering Windows-based enterprise environments.
  • Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies.
  • Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues.
  • Familiarity with cloud technologies including compute, storage, networking, identity, and monitoring services.
  • Experience using enterprise monitoring and management platforms.
  • Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues.
  • Strong communication and collaboration skills with the ability to work independently across multiple technical teams.
• Preferred Technical skills:
  • Experience with PowerShell or other scripting languages used for administration and automation.
  • Experience with vulnerability management, remediation activities, and cybersecurity compliance requirements.
• Clearance Level: TS/SCI
• Certification(s):
• DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
• IAT II 8570 Baseline Certification -Sec+CE or equivalent
• Desired Computing Environment Certification for Candidates to be considered:
  • Any Microsoft Server or Azure Certification
  • VMware Certified Professional (VCP)
  • Citrix Certified Associate or Professional
• Role requirements:
• Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
• Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
• Travel may be required to support the mission

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match,and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GDITINSCOM

#I2TS4

#GDITArmy