VDI Windows Desktop Admin - TS/SCI w/Poly

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 102,000 - 138,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a VDI Windows Desktop Administrator in Annapolis Junction, MD.

You will deliver simple solutions to complex problems and tailor Windows desktop solutions to client requirements, ensuring a smooth user experience. The role requires TS/SCI with Poly, 3+ years of related experience, and proficiency with Active Directory, Group Policy, imaging, deployment, and management tools.

Qualifications

• 3+ years of related experience
• US Citizenship Required: Yes
• Security clearance: TS/SCI w/ Poly

Responsibilities

• Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• System Maintenance and Optimization: Ensure stability, security, and performance of Windows desktop systems.
• Incident and Problem Management: Manage high-priority incidents within SLAs and document resolutions to improve processes.
• Collaboration and Project Support: Work with cross-functional IT teams on projects and migrations.
• User Support and Training: Guide Tier 1/2 staff and assist end-users with complex issues.
• Documentation and Reporting: Maintain configurations and generate performance reports.

Skills

Backup and Recovery

IT Systems

Technical Issues

Education

Technical Training Certification Degree

Job description

Recruitment Requirements

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Backup and Recovery (Software), Information Technology (IT) Systems, Technical Issues Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 3 + years of related experience US Citizenship Required: Yes

Job Description

VDI WINDOWS DESKTOP ADMINISTRATOR Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

Meaningful Work and Personal Impact

• Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes.
• System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards.
• Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements.
• Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. Participate in planning and execution of system upgrades and migrations.
• User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting.
• Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required.

What You'll Need To Succeed

Bring your technology expertise and drive for innovation to GDIT. The Windows Desktop Engineer must have:

• Education: Technical Training, Certification(s) or Degree
• Experience: 3+ years of related experience
• Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies.
• Security clearance level: TS/SCI w/Poly
• US citizenship required
• Role requirements: Proficiency with Active Directory, Group Policy, and network configurations. Strong understanding of hardware components, peripheral devices, and drivers. Experience with system imaging, deployment, and management tools. SCCM MDT Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills. Strong documentation and organizational skills. Experience with scripting and automation (e.g., PowerShell). Knowledge of ITIL framework and best practices. Experience with endpoint security solutions.
• Familiarity with cloud services and integration (e.g., Microsoft Azure).
• This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.
• Must be 8570 compliant with a Security + certificate
• Location: Annapolis Junction, MD

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Your Opportunity

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #GlobalServices The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Work Details

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world. For more information about GDIT's Privacy Policy, click here: Privacy Policy | GDIT