VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required

General Dynamics Information Technology, Inc.; Savannah (GA); On-site; USD 106,000 - 144,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a VDI / Cloud Operations & Maintenance Engineer (TS/SCI) to support INSCOM across enterprise VDI and cloud environments.

You will collaborate with cross-functional teams to ensure availability, security, and performance while advancing mission-focused IT capabilities. You will monitor health, analyze trends, implement updates, and provide daily operations, incident management, and guidance to operations staff.

Qualifications

• 7+ years of systems administration experience.
• 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.
• TS/SCI clearance and ability to obtain Polygraph.
• DoD 8570.01-M IAT Level II CE Certification or equivalent desired.

Responsibilities

• Provide day-to-day operations and sustainment for enterprise VDI and cloud environments.
• Troubleshoot and resolve issues across virtual desktops, VMs, OS, apps, authentication, networking, and storage.

Skills

Cloud Operations

Information Technology

Security

VMware Horizon

Citrix

Azure Virtual Desktop

Active Directory

Education

Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field

Tools

VMware Horizon

Citrix

Azure Virtual Desktop

Windows Server

Active Directory

Group Policy

DNS

DHCP

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Cloud Operations, Information Technology (IT), Security Certifications: None Experience: 7 + years of related experience US Citizenship Required: No

Job Description: VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required Advance how our customers operate while you advance your career. Join GDIT as a VDI / Cloud Operations & Maintenance Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a VDI / Cloud Operations & Maintenance Engineer, the work you will do at GDIT will be instrumental in supporting US Army Intelligence and Security Command (INSCOM). You will play a vital role in solving complex challenges, driving innovation, and delivering smarter solutions for the mission.

Support Mission Operations

Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational.

Collaborate

Partner with customer personnel and cross-functional infrastructure teams including networking, cybersecurity, storage, endpoint, and application support organizations to troubleshoot and resolve complex technical issues.

Optimize and Improve

Monitor system health, analyze operational trends, and recommend enhancements that improve reliability, maintainability, and overall operational efficiency.

Maintain Critical Services

Support existing virtual desktop platforms, cloud resources, and infrastructure services in accordance with approved configurations, procedures, and performance requirements.

Operate and Maintain

Perform daily operations and maintenance activities for enterprise VDI and cloud environments, ensuring consistent service delivery and operational readiness.

Monitor and Respond

Monitor system availability, performance, capacity, and health metrics, responding to alerts, incidents, and service disruptions in a timely manner.

Troubleshoot and Resolve

Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication services, networking, storage, and related infrastructure components.

Administer Infrastructure

Perform routine administration and maintenance of cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources.

Support VDI Services

Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services within the established VDI environment.

Implement Updates and Changes

Execute approved patching activities, software updates, configuration modifications, and maintenance actions in accordance with change management procedures.

Analyze Performance

Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions.

Support IT Service Management

Participate in incident management, problem management, service request fulfillment, and operational support processes.

Document and Maintain

Maintain accurate records of incidents, troubleshooting activities, configuration changes, maintenance actions, SOPs, operational procedures, and system documentation.

Coordinate Across Teams

Work closely with technical support organizations to resolve infrastructure issues and ensure service continuity.

Enhance Security and Compliance

Support vulnerability remediation efforts and assist in maintaining compliance with applicable cybersecurity requirements.

Validate Services

Conduct post-maintenance verification and functional testing to confirm successful implementation and continued service operation.

Drive Continuous Improvement

Identify recurring operational challenges and recommend improvements to increase system reliability and operational efficiency.

Provide Technical Guidance

Support knowledge transfer efforts and provide technical assistance to operations and support personnel.

Support Maintenance Activities

Participate in scheduled maintenance windows and other operational activities as required.

WHAT YOU’LL NEED TO SUCCEED

Bring your technical expertise and operational excellence to GDIT. The VDI / Cloud Operations & Maintenance Engineer must have:

Education Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of education and experience).

Experience 7+ years of systems administration experience.

4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.

Technical Skills Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies. Experience administering Windows-based enterprise environments. Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies. Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues. Familiarity with cloud technologies including compute, storage, networking, identity, and monitoring services. Experience using enterprise monitoring and management platforms. Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues. Strong communication and collaboration skills with the ability to work independently across multiple technical teams.

Preferred Technical skills: Experience with PowerShell or other scripting languages used for administration and automation. Experience with vulnerability management, remediation activities, and cybersecurity compliance requirements.

Clearance Level: TS/SCI Certification(s): DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract IAT II 8570 Baseline Certification -Sec+CE or equivalent Desired Computing Environment Certification for Candidates to be considered: Any Microsoft Server or Azure Certification VMware Certified Professional (VCP) Citrix Certified Associate or Professional

Role requirements: Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity Travel may be required to support the mission

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match,and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #GDITINSCOM #I2TS4 #GDITArmy

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA GA Savannah Additional Work Locations: USA MD Fort Meade

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.