VCS - Optical Program Manager

US-Department-of-Veterans-Affair; Jefferson Barracks (MO); On-site; USD 90,000 - 140,000; Full time

Job summary

US-Department-of-Veterans-Affair seeks an Optical Program Manager to lead operations for the Veterans Canteen Service. You will optimize the customer experience, develop standardized policies, and ensure compliance with industry best practices.

The role requires strong program management, analytical decision-making, and collaboration with clinical and non-clinical partners to deliver high-quality service to veterans and caregivers.

Qualifications

• Optical industry knowledge including lens fabrication and optician workflows.
• Business acumen and experience managing complex operations.
• Ability to plan, coordinate, implement and evaluate multiple programs.
• Ability to gather, analyze and summarize information for decisions.
• Strong interpersonal skills to collaborate with stakeholders.
• Commitment to customer service and resolving operational issues.

Responsibilities

• Lead optical program operations and optimize the customer experience.
• Develop and implement standardized policies.
• Ensure compliance with industry best practices.
• Collaborate with clinical and non-clinical stakeholders.

Skills

Optical industry knowledge

Business & operational leadership

Program & project management

Data analysis & decision-making

Communication & collaboration

Customer-focused problem solving

Job description

Join us in making a difference for our nation's Veterans and their caregivers. The Veterans Canteen Service (VCS) is seeking an experienced and motivated Optical Program Manager to lead operations, optimize customer experience, develop and implement standardized policies, and ensure compliance with industry best practices.

• Optical Industry Knowledge: Knowledge of current optical industry practices, products, lens fabrication, optician workflows, trends, and techniques, including commercial and government environments.
• Business & Operational Leadership: Demonstrated business acumen and experience managing complex operations, with the ability to apply sound judgment, creativity, and strategic thinking to achieve organizational goals.
• Program & Project Management: Ability to plan, develop, coordinate, implement, and evaluate multiple programs, projects, and initiatives while managing competing priorities and changing business needs.
• Data Analysis & Decision-Making: Ability to gather, analyze, and summarize information to identify trends, evaluate performance, support business decisions, and prepare comprehensive reports and recommendations.
• Communication & Collaboration: Strong interpersonal and communication skills with the ability to build effective relationships and collaborate with clinical and non-clinical stakeholders, employees, leadership, and external partners at all levels.
• Customer-Focused Problem Solving: Demonstrated commitment to customer service with a proactive approach to identifying and resolving operational challenges, improving service delivery, and enhancing the customer experience. Experience working in healthcare or medical center environments is preferred.
• Identification Requirement: A current, valid REAL ID is required to work with the Veterans Canteen Service.