Optical Program Manager for Veterans Care Operations

US-Department-of-Veterans-Affair; Jefferson Barracks (MO); On-site; USD 90,000 - 140,000; Full time

Job summary

US-Department-of-Veterans-Affair seeks an Optical Program Manager to lead operations for the Veterans Canteen Service. You will optimize the customer experience, develop standardized policies, and ensure compliance with industry best practices.

The role requires strong program management, analytical decision-making, and collaboration with clinical and non-clinical partners to deliver high-quality service to veterans and caregivers.

Qualifications

• Optical industry knowledge including lens fabrication and optician workflows.
• Business acumen and experience managing complex operations.
• Ability to plan, coordinate, implement and evaluate multiple programs.
• Ability to gather, analyze and summarize information for decisions.
• Strong interpersonal skills to collaborate with stakeholders.
• Commitment to customer service and resolving operational issues.

Responsibilities

• Lead optical program operations and optimize the customer experience.
• Develop and implement standardized policies.
• Ensure compliance with industry best practices.
• Collaborate with clinical and non-clinical stakeholders.

Skills

Optical industry knowledge

Business & operational leadership

Program & project management

Data analysis & decision-making

Communication & collaboration

Customer-focused problem solving

Job description

US-Department-of-Veterans-Affair seeks an Optical Program Manager to lead operations for the Veterans Canteen Service. You will optimize the customer experience, develop standardized policies, and ensure compliance with industry best practices.

The role requires strong program management, analytical decision-making, and collaboration with clinical and non-clinical partners to deliver high-quality service to veterans and caregivers.