VCS Health Tech (Lead Optician) Durham NC

US Department of Veterans Affairs; Durham (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

The Veterans Canteen Service (VCS) seeks a Supervisory Health Tech (Opticians) to support the Optical Shop at the Durham, NC VA Medical Center. This role coordinates optical operations and serves as a liaison between VCS, eye clinic providers and prosthetics teams to enhance Veteran care.

Specialized experience and strong computer skills (MS Office, optical software) are required. A REAL ID is required to work with VCS.

Qualifications

• One year of specialized experience in ophthalmic support.
• Ability to review prescriptions for accuracy and compliance.
• Proficient with MS Office and optical software.

Responsibilities

• Coordinate optical operations with eye clinic providers and prosthetics teams.
• Measure lenses and verify placement in frames.
• Review prescriptions for discrepancies and ensure accuracy.

Skills

MS Office

DOS-based software

Prescription review

Lens measurement

Frame fitting

Quality control

Customer liaison

Tools

Optical software

DOS-based programs

Job description

The Veterans Canteen Service (VCS) is seeking experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the Durham, NC VA Medical Center.

This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS, eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.

Specialized Experience Requirement: Must possess at least one (1) year of specialized experience demonstrating the knowledge, skills, and abilities necessary to successfully perform the duties of this position.

Computer Skills & Technical Proficiency: Demonstrated advanced computer skills, including proficiency in Microsoft Office applications. Ability to quickly learn and operate new software systems used by the Optical Contractor and the Department of Veterans Affairs, including DOS-based programs.

Prescription Review & Accuracy: Ability to review optical prescriptions, recognize discrepancies or irregularities, and take appropriate corrective action to ensure accuracy and compliance with established standards.

Lens Measurement & Verification: Skill in measuring and verifying proper lens placement within spectacle frames, ensuring lenses meet required positioning tolerances and quality standards.

Lens Selection & Patient Needs: Ability to select and match appropriate lens types, forms, and positioning to meet individual patient vision requirements and comfort.

Quality Control & Problem Identification: Ability to identify and resolve optical issues, including prescription verification, transition lenses, optical center alignment, segment heights, and improper frame selections.

Identification Requirement: A current, valid REAL ID is required to work with the Veterans Canteen Service.