VCS Health Tech (Lead Optician)- San Antonio TX

U.S. Department of Veterans Affairs; San Antonio (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

U.S. Department of Veterans Affairs, Veterans Canteen Service, seeks a Supervisory Health Tech (Opticians) to coordinate Optical Shop operations at the San Antonio VA Medical Center. This role acts as a liaison between eye clinic providers and prosthetics teams to enhance Veterans’ eyewear experience.

The position requires leadership of Optician staff, expertise in lens fitting, prescription accuracy, and quality control, with a strong focus on customer service and compliant documentation.

Qualifications

• Specialized Experience Requirement: at least one year performing duties of Supervisory Health Tech/Optician.
• Proficient in Microsoft Office and DOS-based software used by the Optical Contractor and the Department of Veterans Affairs.
• Ability to review optical prescriptions for accuracy and compliance with standards.
• Skill in measuring and verifying lens placement within frames.
• Ability to match lens types and positioning to patient needs.
• Ability to identify and resolve optical issues and maintain quality control.
• A current, valid REAL ID is required to work with the Veterans Canteen Service.

Responsibilities

• Duties include: greeting customers, responding to inquiries, and guiding product pricing, availability, and delivery timelines for eyewear.
• Oversees all personnel functions related to Optician staff, including supervision and performance oversight.
• Directs workload distribution and monitors task completion to ensure efficient operations.
• Assists customers with frame selection and product upgrades while maintaining knowledge of frames, lenses, and coatings.
• Performs eyewear measurements, fittings, adjustments, and basic repairs; documents services and patient interactions in CPRS.
• Manages customer communications and coordinates follow-up actions to ensure timely resolution of needs.

Skills

Specialized experience

Microsoft Office

Prescription review

Lens measurement

Lens selection

Quality control

Real ID knowledge

Tools

DOS-based programs

Job description

Summary The Veterans Canteen Service (VCS) is seeking experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the San Antonio TX VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.

Summary The Veterans Canteen Service (VCS) is seeking experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the San Antonio TX VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.
Qualifications Specialized Experience Requirement: Must possess at least one (1) year of specialized experience demonstrating the knowledge - skills - and abilities necessary to successfully perform the duties of this position. Computer Skills & Technical Proficiency: Demonstrated advanced computer skills - including proficiency in Microsoft Office applications. Ability to quickly learn and operate new software systems used by the Optical Contractor and the Department of Veterans Affairs - including DOS-based programs. Prescription Review & Accuracy: Ability to review optical prescriptions - recognize discrepancies or irregularities - and take appropriate corrective action to ensure accuracy and compliance with established standards. Lens Measurement & Verification: Skill in measuring and verifying proper lens placement within spectacle frames - ensuring lenses meet required positioning tolerances and quality standards. Lens Selection & Patient Needs: Ability to select and match appropriate lens types - forms - and positioning to meet individual patient vision requirements and comfort. Quality Control & Problem Identification: Ability to identify and resolve optical issues - including prescription verification - transition lenses - optical center alignment - segment heights - and improper frame selections. Identification Requirement: A current - valid REAL ID is required to work with the Veterans Canteen Service.
Duties

• Duties include - but are not limited to the following: Customer Service & Patient Assistance: Greets customers entering the Optical Shop - responds to inquiries - and guides product pricing - availability - and estimated delivery timelines for eyewear
• Supervisory Leadership & Personnel Management: Oversees all personnel functions related to Optician staff - including supervision - performance oversight - and daily operational management
• Workload Coordination & Team Oversight: Assigns duties - distributes workload - and monitors task completion to ensure efficient workflow and adherence to established operational procedures
• Frame Selection & Product Expertise: Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames - lenses - and coatings
• Eyewear Fitting & Optical Services: Performs eyewear measurements - fittings - adjustments - and basic repairs while accurately documenting services and patient interactions in the CPRS system
• Communication & Follow-Up: Manages customer communications - coordinates follow-up actions - and ensures timely resolution of customer needs and service requests.