VCF Claims Advocate & Client Support

Barasch & McGarry - Lawyers for the 9/11 Community; New York (NY); On-site; USD 55,000 - 80,000; Full time

Job summary

Barasch & McGarry is seeking a Claim Administrator/Client Advocate in New York to guide victims through the Victim Compensation Fund. You will be the primary contact, help clients gather documentation, and navigate program requirements with empathy.

You will record case details in internal systems, coordinate with Supervisors and Attorneys, and adapt to evolving policies while maintaining data security and client confidentiality.

Qualifications

• Bachelor’s degree preferred, not required.
• 2+ years client-facing experience preferred.

Responsibilities

• Serve as the primary point of contact for assigned clients; clearly communicate expectations with compassion and professionalism.
• Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality.
• Accurately record and maintain case information in internal systems.
• Submit and support client requests (applications, amendments, expedited requests, additional inquiries) in accordance with program rules and within service level agreement.
• Respond to client and internal requests in a timely and prioritized manner, balancing daily tasks, deadlines, and broader team goals.
• Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work.
• Utilize CMS and other third-party portals while adhering to data-security and confidentiality standards.
• Submit escalations and requests through designated systems and follow internal approval workflows to minimize delays in client outcomes.
• Maintain workflow discipline and contribute to process consistency.
• Adapt to evolving WTC Health Program, VCF, and internal policy requirements to ensure alignment with current program expectations.
• Manage sensitive client interactions with empathy, professionalism, and emotional intelligence to build trust and reduce client stress.
• Communicate progress, challenges, and client insights to leadership.
• Participate in continuous improvement efforts by identifying opportunities to streamline processes or enhance client experience.
• Disclaimer: There are several focuses within the Client Advocate role, but the core functions of the role remain consistent regardless of focus area.
• Perform other duties as assigned.

Skills

Time management

Client experience

Verbal communication

Written communication

Tech adaptability

Cross-functional

Teamwork

Ethical conduct

Education

Bachelor’s degree preferred

Tools

CMS

Job description

Barasch & McGarry is seeking a Claim Administrator/Client Advocate in New York to guide victims through the Victim Compensation Fund. You will be the primary contact, help clients gather documentation, and navigate program requirements with empathy.

You will record case details in internal systems, coordinate with Supervisors and Attorneys, and adapt to evolving policies while maintaining data security and client confidentiality.