Client Advocate & Claims Specialist

Post911attorneys; New York (NY); On-site; USD 55,000 - 80,000; Full time

Job summary

Barasch & McGarry is seeking a claim administrator/client advocate to support Victim Compensation Fund clients as their primary contact, helping them gather documentation and navigate program requirements. This on-site role (Monday–Thursday; Friday optional remote) emphasizes empathy, precise record-keeping, and cross‑functional collaboration to protect client rights and achieve timely outcomes.

The position offers a salary range of $55,000 to $80,000 and opportunities to grow within a national

Qualifications

• Bachelor’s degree preferred, not required.
• 2+ years client-facing experience preferred.
• On-site Monday–Thursday; Friday optional remote.

Responsibilities

• Serve as the primary point of contact for assigned clients with clear, compassionate communication.
• Collect and process required documentation from clients and third parties securely.
• Record and maintain case information in internal systems accurately.
• Submit and support client requests in accordance with program rules and SLAs.
• Collaborate with Supervisors, Attorneys, and other departments to complete claim work.
• Adhere to CMS and third-party portals while maintaining data security.
• Manage sensitive client interactions with empathy and professionalism.
• Communicate progress and insights to leadership; participate in process improvements.

Skills

Time management

Client experience mindset

Verbal & written communication

Technology adaptability

Cross-functional collaboration

Ethical conduct

Education

Bachelor’s degree preferred

Job description

Barasch & McGarry is seeking a claim administrator/client advocate to support Victim Compensation Fund clients as their primary contact, helping them gather documentation and navigate program requirements. This on-site role (Monday–Thursday; Friday optional remote) emphasizes empathy, precise record-keeping, and cross‑functional collaboration to protect client rights and achieve timely outcomes.

The position offers a salary range of $55,000 to $80,000 and opportunities to grow within a national