Claim Administrator

Barasch & McGarry; New York (NY); On-site; USD 55,000 - 80,000; Full time

Job summary

Barasch & McGarry is seeking a Claim Administrator/Client Advocate in New York, New York. This role involves supporting clients through the Victim Compensation Fund process, acting as their primary point of contact, and ensuring precise documentation and alignment with federal program policies. Candidates should have a bachelor's degree preferred, 2+ years of client-facing experience, and possess strong communication and time management skills. Compensation ranges from $55,000 to $80,000, and the position requires on-site work Monday to Thursday with optional remote work on Fridays.

Qualifications

• 2+ years client-facing experience preferred.
• Ability to work cross-functionally.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Collect and process required documentation from clients.
• Accurately record and maintain case information in internal systems.
• Respond to client and internal requests in a timely manner.
• Collaborate with Supervisors, Attorneys, and other departments.

Skills

Time Management & Prioritization

Client Experience Mindset

Excellent Verbal + Written Communication

Technology Adaptability

Team-oriented

Education

Bachelor’s degree preferred

Job description

PURPOSE

The Claim Administrator/Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and navigate program requirements. Claim Administrators/Client Advocates protect client rights by following program requirements, maintaining precise documentation, and supporting alignment with evolving federal program policies. They contribute to successful client outcomes through high-quality work, collaborating cross-functionally, and demonstrating empathy, and communication excellence.

JOB RESPONSIBILITIES

• Serve as the primary point of contact for assigned clients; clearly communicate expectations with compassion and professionalism.
• Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality.
• Accurately record and maintain case information in internal systems.
• Submit and support client requests (applications, amendments, expedited requests, additional inquiries) in accordance with program rules and within service level agreement.
• Respond to client and internal requests in a timely and prioritized manner, balancing daily tasks, deadlines, and broader team goals.
• Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work.
• Utilize CMS and other third-party portals while adhering to data-security and confidentiality standards.
• Submit escalations and requests through designated systems and follow internal approval workflows to minimize delays in client outcomes.
• Maintain workflow discipline and contribute to process consistency.
• Adapt to evolving WTC Health Program, VCF, and internal policy requirements to ensure alignment with current program expectations.
• Manage sensitive client interactions with empathy, professionalism, and emotional intelligence to build trust and reduce client stress.
• Communicate progress, challenges, and client insights to leadership.
• Participate in continuous improvement efforts by identifying opportunities to streamline processes or enhance client experience.
• Disclaimer: There are several focuses within the Client Advocate role, but the core functions of the role remain consistent regardless of focus area.
• Perform other duties as assigned.

JOB REQUIREMENTS

Education & Experience

• Bachelor’s degree preferred, not required
• 2+ years client-facing experience preferred

Core Skills

• Time Management & Prioritization — effectively manages multiple priorities, deadlines, and client needs in a fast-paced environment
• Client Experience Mindset — delivers empathetic, high-quality service that builds trust and supports a positive client journey
• Excellent Verbal + Written Communication
• Technology Adaptability; Comfortable Learning New Platforms and Tools
• Ability to work cross-functionally
• Team-oriented with strong ethical conduct
• Must work on-site Monday–Thursday; Friday optional remote

COMPENSATION

$55,000 - $80,000

Equal Opportunity Statement

Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.