VC Team Lead

Astreya; Portland (OR); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401k plan

Paid time off

Job summary

Astreya is seeking a VC Team Lead in Portland, OR. The role focuses on on-site support for conference room A/V, rugged factory devices, and peripheral equipment, using ITSM processes for incident handling and resolution.

Responsibilities include leading a hands-on team, performing break/fix and deployment work, and maintaining SOPs, runbooks, and knowledge articles while leveraging SCCM, IT Shop, and Nexthink for visibility and efficiency.

Qualifications

• Experience providing hands-on IT support on-site.
• Familiar with ITSM ticketing and incident handling.
• Proficient with Windows diagnostics and basic networking.

Responsibilities

• Provide hands-on onsite support for laptops, rugged factory devices, printers, handheld scanners, and conference room AV systems.
• Monitor queues and assign tickets using ITSM tools.
• Perform incident management and RCA for major incidents.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Use SCCM, IT Shop, and Nexthink for endpoint visibility and efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Windows troubleshooting

ITSM processes

End-user support

On-site support

Incident management

A/V systems repair

Networking basics

Team leadership

Tools

SCCM

IT Shop

Nexthink

Job description

VC Team Lead - Astreya Logo### VC Team LeadApply: Portland, OR: Full time: Posted Today: R0018068We are seeking video conferencing support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly Key Responsibilities • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. • Monitor ticket queues and assign tickets through ITSM tools; • Perform incident management, RCA for major incidents, and drive issue prevention. • Create and maintain SOPs, runbooks, and knowledge articles. • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.**Salary Range**$76,800.00 - $115,200.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law