Mobile Support - VC Backup

Astreya; High Point (NC); On-site; USD 99,000 - 134,000; Full time

Benefits offered by this job

Medical insurance (UHC / Kaiser)

Dental insurance

Vision insurance

401k plan

Paid time off

Paid holidays

Life insurance

Disability insurance

Tuition reimbursement

Wellness program

Job summary

Astreya is seeking a Mobile Support professional in High Point, NC, to provide onsite and deployment support for laptops, rugged devices, printers, scanners, and conference room A/V systems. The role emphasizes incident handling, RCA, and building knowledge assets for quick restoration of services.

The job requires strong Windows troubleshooting skills, basic networking, and familiarity with ITSM processes.

Qualifications

• Experience providing video conferencing and A/V support in office and factory environments.
• Familiarity with ITSM incident management and RCA.
• Strong Windows troubleshooting and basic networking skills.
• Ability to create SOPs and knowledge articles.
• Experience deploying laptops/desktops and rugged devices.

Responsibilities

• Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management and RCA for major incidents.
• Create and maintain SOPs and runbooks.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Windows Troubleshooting

Networking basics

ITSM processes

Onsite support

Laptop/Desktop deployment

Printer support

Conference room A/V

SCCM

Nexthink

HP/Lexmark printers

Tools

SCCM

IT Shop

Nexthink

Job description

## Mobile Support - VC BackupApply: High Point, NC: Full time: Posted Today: R0018065We are seeking video conferencing support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly Key Responsibilities • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. • Monitor ticket queues and assign tickets through ITSM tools; • Perform incident management, RCA for major incidents, and drive issue prevention. • Create and maintain SOPs, runbooks, and knowledge articles. • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.**Salary Range**$98,560.00 - $134,400.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law