VC Team Lead

Astreya Partners, LLC; Portland (OR); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Plan

Paid Time Off

Tuition Reimbursement

Job summary

Astreya Partners, LLC is seeking an on-site IT support professional in Portland, OR to manage hands-on support for laptops, rugged devices, printers, scanners, and conference room A/V systems. You will monitor queues, handle incidents, and drive quick recovery.

Responsibilities include creating SOPs and runbooks, using ITSM tools, and applying network diagnostics to restore services. Strong Windows troubleshooting and endpoint visibility skills are required to excel in this role.

Qualifications

• Strong Windows troubleshooting skills.
• Experience with incident management and RCA for major incidents.
• Ability to create and maintain SOPs, runbooks, and knowledge articles.

Responsibilities

• Provide hands-on onsite support for laptops/desktops, rugged devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets using ITSM tools.
• Perform incident management and root cause analysis for major incidents; drive prevention.
• Create and maintain SOPs, runbooks and knowledge articles.
• Use SCCM, IT Shop, Nexthink for endpoint visibility and efficiency.
• Apply basic network diagnostics to restore services quickly.

Skills

On-site IT support

Windows troubleshooting

Incident management

Tools

SCCM

IT Shop

Nexthink

Job description

Key Responsibilities

• Provide hands‑on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Salary Range $76,800.00 - $115,200.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

We’re so glad you’re here. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!