Desktop / Mobile Support

Astreya Partners, LLC; Mount Holly (NC); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

401k Plan

Paid Time Off

Paid Holidays

Medical and Dental Coverage

Job summary

Astreya Partners, LLC in Mount Holly, North Carolina, seeks a Desktop Support IV to deliver exceptional user experiences. You will manage inventory, deploy hardware, support conference rooms, and handle end-user IT tasks for thousands of staff globally.

The role requires initiative, minimal supervision, and potential leadership on projects. Join a global IT managed services provider focused on reliable, human-centered technology solutions.

Qualifications

• High school diploma or GED plus 5+ years’ related experience or equivalent.
• Excellent written and verbal communications skills.
• Ability to work in a large team with minimal supervision.
• Extensive inventory and IT knowledge.
• Interest in new technologies and IT career path.

Responsibilities

• Lead inventory and asset management, conference room maintenance, and e-recycling.
• Engage in a fast-paced environment focused on video conference rooms with attention to customer satisfaction.
• Ensure audio and visual quality, troubleshooting issues and requests from attendees.
• Deploy and recover laptop and desktop images.
• Provide customer support for over 70,000 users worldwide from IT accessory to workstation dressing.
• Use ticketing systems to report work and track SLAs.
• Utilize Inventory Data management software to maintain inventory accuracy and workflow.
• Contribute to large scale global projects as needed.
• Other duties as required.

Skills

Written & verbal communication

Team collaboration

Inventory knowledge

IT skills

User experience

Interest in IT career path

Education

High school diploma or GED

Job description

What this Job Entails:

The Desktop Support IV role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services. Scope: Works on complex assignments requiring a high degree of initiative Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

Lead inventory and asset management, conference room preventative maintenance, and e-recycling Engage in complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees Deploy and recover laptop and desktop images Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Utilize Inventory Data management software to maintain inventory accuracy and workflow Contribute to large scale global projects as needed Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

High school diploma or general education degree (GED) and 5+ years’ related experience and/or training; or equivalent combination of education and experience Excellent written and verbal communications skills Ability to work in a large team with minimal supervision Capable of providing an outstanding user experience Extensive inventory and IT knowledge Interest in new technologies and IT career path

Physical Demand & Work Environment:

Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range:

$44,232.00 - $69,840.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

We’re so glad you’re here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!