Vault Supervisor

Balance Innovations; Fort Myers (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Balance Innovations is seeking a Supervisor for vault operations in Fort Myers, Florida. The candidate must have a minimum of 3 years of operations experience in a vault or cash processing environment, along with strong ethics and excellent customer service skills.

This role involves supervising Vault employees, managing daily operations, and ensuring compliance with security procedures. Candidates should be at least 21 years old and possess a valid firearms permit or be able to obtain necessary licenses.

Qualifications

• Minimum of 3 years operations experience in a vault, cash or coin processing environment.
• Minimum of 21 years of age.
• A valid firearms permit or ability to pass applicable firearms licensing.
• A valid guard card or ability to obtain a guard card or any other required licenses.

Responsibilities

• Provide first line supervision to Vault employees.
• Oversee daily vault operations including inventory management.
• Monitor and adjust performance of staff and workflows.
• Maintain accurate records, handle customer inquiries, and balance transactions daily.

Skills

Excellent ethics and integrity

High attention to detail

Collaborative work style

Excellent customer service

Ability to work independently

Professional, positive demeanor

Ability to influence and lead

Education

Bachelor’s Degree

Job description

Key Responsibilities

• Provide first line supervision to Vault employees
• Oversee daily vault operations including but not limited to inventory management, opening and closing of branch and vault check in/out
• Provide coaching and skill development to employees on a consistent basis
• Monitor and adjust performance of all staff, machines and workflows
• Leverage systems, equipment and process redesign to drive continuous improvement in quality and efficiency
• Secure inventories by executing controls and ensuring strict compliance with security procedures
• Maintain and provide quality customer service and good communications with the customer base
• Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations
• Maintain accurate records, handle customer inquiries, and balance transactions daily
• Assist Management as need to meet branch goals
• Cross-train and perform other duties as assigned

Minimum Qualifications

• Minimum of 3 years operations experience in a vault, cash or coin processing environment
• Minimum of 21 years of age
• A valid firearms permit or ability to pass applicable firearms licensing
• A valid guard card or ability to obtain a guard card or any other required licenses

Preferred Qualifications

• Supervisory experience in a production environment
• Cash handling experience in the secure logistics or banking industry
• Experience in a coin processing environmentKnowledge of lean/process improvement methodologies
• Knowledge of budgeting and planning experience
• Bachelor’s Degree

Professional Skills

• Excellent ethics and integrity
• High attention to detail
• Collaborative work style
• Excellent customer service
• Ability to work independently
• Professional, positive demeanor
• Ability to influence and lead

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law.