Vault Operations Supervisor - Lead, Secure & Optimize

Brink's Incorporated.; Irving (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Brink's Incorporated. is seeking a Vault Supervisor to oversee vault operations, including currency handling, firearms, and branch workflow, in an armed environment. The role emphasizes supervision, security compliance, and continuous improvement in service quality.

The Vault Supervisor will enforce security procedures, coach staff, balance daily transactions, and ensure accurate records while maintaining strong customer communications and adherence to regulatory requirements.

Qualifications

• Minimum of 3 years operations experience in a vault, cash or coin processing environment.
• Minimum of 21 years of age
• A valid firearms permit or ability to pass applicable firearms licensing
• A valid guard card or ability to obtain a guard card or any other required licenses

Responsibilities

• Provide first line supervision to Vault employees
• Oversee daily vault operations including but not limited to inventory management, opening and closing of branch and vault check in/out
• Provide coaching and skill development to employees on a consistent basis
• Monitor and adjust performance of all staff, machines and workflows
• Leverage systems, equipment and process redesign to drive continuous improvement in quality and efficiency
• Secure inventories by executing controls and ensuring strict compliance with security procedures
• Maintain and provide quality customer service and good communications with the customer base
• Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations
• Maintain accurate records, handle customer inquiries, and balance transactions daily
• Assist Management as need to meet branch goals
• Cross-train and perform other duties as assigned

Skills

Ethics and integrity

Attention to detail

Leadership

Customer service

Independent work

Professional demeanor

Education

Bachelor's Degree

Job description

Brink's Incorporated. is seeking a Vault Supervisor to oversee vault operations, including currency handling, firearms, and branch workflow, in an armed environment. The role emphasizes supervision, security compliance, and continuous improvement in service quality.

The Vault Supervisor will enforce security procedures, coach staff, balance daily transactions, and ensure accurate records while maintaining strong customer communications and adherence to regulatory requirements.