VASH Lead Service Coordinator II

Step Up; Los Angeles (CA); On-site; USD 76,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (403(b))

Paid time off

Job summary

Step Up in Los Angeles seeks a VASH Director-level leader to oversee clinical and administrative functions for veteran supportive housing programs. You will establish cross‑agency partnerships, advocate for veterans, and supervise staff across multiple duties.

You will coordinate outreach, intake, treatment planning, and crisis response, ensuring documentation compliance and program success in a fast-paced, mission-driven environment.

Qualifications

• Master of Social Work or clinical degree and licensure in CA or eligibility for licensure.
• Minimum two years of clinical and case management experience with veterans.
• Interest in working with homelessness and mental health issues.

Responsibilities

• Establish collaborative relationships to ensure veteran continuity of care with wrap-around services.
• Advocate for veterans to access needed services.
• Provide onboarding and training for VASH staff and assist with recruiting.
• Coordinate care, supervise staff, and manage program census.
• Ensure 24-hour on-call coverage and crisis intervention support.
• Oversee documentation, compliance with VA contracts, and EMR updates.
• Coordinate with leadership to track program census and maintain records.

Skills

DSM diagnoses knowledge

Motivational interviewing

Trauma Informed Care

Cognitive Behavioral Therapies

Team collaboration

Time management

Education

MSW or equivalent

Licensed or license-eligible (CA BBS regs)

Tools

Electronic Medical Records (EMR)

Job description

Salary Range: $76,000.00 To $83,000.00 Annually

REPORTS TO: VASH Director

HOURS: Full Time

CLASSIFICATION: Exempt

SALARY: DOE

REQUISITION NUMBER: 1844

DUTIES: Primary duties include, but are not limited to the following:

Leadership, Administration, Oversight

• Establish collaborative relationships with services providers inside and outside of the VA to ensure Veteran’s continuity of care with wrap-around services.
• Advocate on behalf of the Veteran to assist in the delivery of needed services.
• Attend daily/weekly meetings, supervision and case conferences as assigned.
• As an exempt employee, practice independent judgement and utilize discretion in appropriately managing job duties, maintaining time/organization and providing best care practices to members.

Clinical Services and Support

• Assist with onboarding new VASH staff, including training and coaching, as well as attend job fairs and assist with recruiting staff.
• Assist with weekly staff meetings; attend VASH meetings in the community, Provider and other meetings, supervision, trainings, as requested.
• Provide clinical and management support to staff members; organize and coordinate care of client’s census; ensure coverage is in place for program’s operation.
• Work cooperatively with other Service Coordinators, including sharing responsibility for 24 hour on-call coverage and crisis intervention support.
• As an exempt employee, practice independent judgement and utilize discretion in appropriately managing job duties, maintaining time/organization and providing best care practices to members.

Direct Service and Support

• Outreach to and assess potential new and intake new clients; make recommendations to the treatment team for appropriate treatment or enrollment.
• Coordinate with team members to assure client has access to local resources, including psychiatric and medical care/appointments, housing, benefits establishment,

community rehabilitation and socialization activities, drug/alcohol services, providing transportation and accompanying the client using personal or public transportation when necessary.

• Provide both ongoing support and crisis intervention.
• Manage a smaller client caseload and assume all job duties as specified for a Service Coordinator II position. Assist client, identify needs, set goals, establish concrete objectives and develop a treatment plan.

Documentation and Data Collection

• Oversee peer review process to ensure that charts are up to date and are in compliance with the VASH TBV and PBV contracts.
• Authorize or co-sign documentation for assigned staff
• Provide support to individual staff members as needed regarding clinical documentation, assessments, and VA policies and procedures in compliance with VA requirements.
• In collaboration with VASH leadership, ensure that the program census for TBV or PBV is up to date, detailing documentation that has been done/needs to be updated, and enter LOC tracking information.
• Maintain clear and timely charts in the CPRS system of contact with the Veteran and other providers and ensuring HOMES is up to date for census in program

BENEFITS AND WHAT WE OFFER:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

SKILLS:

Knowledge of or experience with DSM diagnoses, assessment of level of functioning, EBP’s such as Motivational interviewing, Critical Time Intervention, DBT, Harm Reduction, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, PTSD, etc. Ability to work collaboratively with others and on a team. Takes initiative and has a solution focused practice. Uses good time management skills and resources to balance case load direct service and paperwork.

QUALIFICATIONS (Education & Experience):

Master of Social Work, Marriage Family Therapist, Psychologist, licensed or California BBS registered and licensed eligible, and two (2) years of clinical and case management experience is required. Have an interest working with veterans who have experienced homelessness and mental health issues. Candidate must have own transportation and current driver’s license and insurance. Position requires daily walking and occasional driving and transporting of clients. Able to learn a program specific electronic medical health record and articulate clinical work appropriately and in a timely manner. Must complete government, VA back ground check, finger print and clearance.

SUPPLEMENTAL INFORMATION

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter

instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escape to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

Please Note: This position is part of the Service Employees International Union (SEIU721) Bargaining Unit.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and

Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER