Service Coordinator I VASH

Step Up; Los Angeles (CA); On-site; USD 65,000 - 87,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Benefits package

403(b) retirement plan

Job summary

Step Up’s HUD-VASH team is seeking Masters-level clinicians, case managers, and housing specialists to engage Veterans experiencing homelessness in Los Angeles. The program blends HCV rental assistance with VA-provided services and emphasizes housing stability, wrap-around support, and trauma-informed care.

Responsibilities include direct clinical case management, housing navigation assistance, life skills education, and coordination with VA facilities and community partners.

Qualifications

• Bachelor’s degree in the social sciences or related field required; master’s degree preferred.
• Experience in case management with high-need populations.
• Understanding of VA processes and housing programs is a plus.

Responsibilities

• Provide direct clinical case management to Veterans experiencing homelessness.
• Assist Veterans with navigating the Housing Authority voucher process and obtain permanent housing.
• Educate Veterans on community living, money management, shopping, safety, and basic life skills.
• Refer to VA medical facilities, regional offices, and community agencies for health care, benefits, vocational aid, and education.
• Provide crisis management services.

Skills

Case management

Team collaboration

Time management

Crisis intervention

Knowledge of benefits and services

Education

Bachelor's degree in social sciences

Master’s degree preferred

Tools

CPRS system

Job description

SUMMARY: The HUD-Veterans Affairs Supportive Housing (HUD-VASH) program combines Housing Choice Voucher (HCV) rental assistance for homeless Veterans with case management and clinical services provided by the Department of Veterans Affairs (VA). VA provides these services for participating Veterans at VA medical centers (VAMCs) and community-based outreach clinics. As a VA Contractor, the Step Up VASH Team is comprised of Master's Level clinicians, Case Managers, and Housing Specialists. The Service Coordinators work to engage Veterans who are experiencing homelessness, a mental health diagnosis, and/or co-occurring disorders, and provide supportive services to support these Veterans as they attain and maintain permanent supportive housing. A hiring preference will be made for qualified veterans.

Benefits and What We Offer:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES: Primary duties include, but are not limited to the following:

Leadership, Administration, Oversight

• Establish collaborative relationships with services providers inside and outside of the VA to ensure Veteran’s continuity of care with wrap-around services.
• Advocate on behalf of the Veteran to assist in the delivery of needed services.
• Attend daily/weekly meetings, supervision and case conferences as assigned.
• Other duties as assigned.

Direct Service and Support

• Arrange, coordinate and provide direct clinical case management and support to Veterans experiencing homelessness.
• Assist the Veteran in navigating the Housing Authority voucher process and provide support, along with the Housing Locator, to obtain permanent supportive housing.
• Provide education regarding community living and basic life skills (money management, shopping, safety, basic cleanliness and nutrition.
• Provide referrals and linkage to VA medical facilities, VA Regional Offices, and community-based agencies for a variety of services that may include health care, benefits, vocational assistance, education, recreation and any other needs.
• Provide crisis management services.

Documentation and Data Collection

• Actively involve the Veteran in the development of an interdisciplinary treatment plan.
• Update Clinical Reminders and other important documentation, within scope of practice, as needed in the CPRS system and in compliance with VA requirements.
• Maintain clear and timely charts in the CPRS system of contact with the Veteran and other providers.

SKILLS: Knowledge of or experience with mainstream benefits and services, mental health diagnoses and level of functioning, EBP’s such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc. Ability to work collaboratively with others and on a team. Initiative and solution focused practice. Uses good time management skills and resources to balance case load direct service and paperwork. Works within skills and scope of practice asking for support and training to improve abilities when needed. Ability to work as a team member on the streets, in homeless facilities or with other homeless community providers such as police, churches and hospital ER’s. Understands and promotes safety first to self and team members.

QUALIFICATIONS (Education & Experience): Case Managers with a minimum of a bachelor’s degree (master’s degree preferred) from an accredited institution in the social sciences or family therapy, and at least five (5) years of demonstrated case management experience with high needs/high intensity of service populations. If Case Managers possess a master’s degree in the social sciences, only one (1) year of case management experience is required. Substance

Recovery Certification may be required. Candidate must have own transportation and current California driver’s license and insurance. Position requires occasional driving and transporting.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever elevate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

Please Note: This position is part of the Service Employees International Union (SEIU721) Bargaining Unit.

PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and

Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE– We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS– We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE– We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT– We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS– We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER