Lead Service Coordinator III, VASH

ADP, Inc.; Los Angeles (CA); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Health, dental, vision, life insurance

403(b) retirement plan with company 3%

Job summary

Step Up is seeking a Service Coordinator II to lead and coordinate clinical services for the VASH program in Los Angeles. You will supervise staff, ensure wrap-around services, and advocate for veterans with homelessness and mental health needs.

This exempt role requires independent judgment and collaboration with internal teams. You will participate in intake, coordinate housing/benefits and community resources, and manage client caseloads while upholding VA policies and trauma-informed care

Qualifications

• Master of Social Work, Marriage Family Therapist, or Psychologist licensed or eligible in CA.
• Two years of clinical and case management experience required.
• Own transportation and valid driver's license and insurance.
• Daily walking and occasional driving/transport of clients; ability to learn program EHR.

Responsibilities

• Establish collaborative relationships with service providers to ensure Veteran continuity of care.
• Advocate on behalf of the Veteran to assist in delivering needed services.
• Attend daily/weekly meetings, supervision and case conferences.
• Provide clinical and management support to staff and coordinate care of census.
• Assist with onboarding, training, and recruiting staff.
• Coordinate with team to ensure access to local resources including housing and benefits.
• Provide ongoing support and crisis intervention; manage a smaller client caseload as Service Coordinator II.
• Oversee documentation, maintain charts in CPRS, and ensure census accuracy.

Skills

DSM diagnoses

Motivational interviewing

Critical Time Intervention

DBT

Harm Reduction

Cognitive Behavioral Therapies

Trauma Informed Care

Housing First

Team collaboration

Time management

Education

Master of Social Work

Marriage and Family Therapist

Psychologist

Licensed or eligible in CA (BBS)

Clinical & case management experience

Job description

Salary Range: $78,000.00 To $85,000.00 Annually

REPORTS TO: VASH Director

HOURS: Full Time

CLASSIFICATION: Exempt

REQUISITION # 1710

Sign-On Bonus: $5,000.00

Benefits and What We Offer:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES: Primary duties include, but are not limited to the following:

Leadership, Administration, Oversight

• Establish collaborative relationships with services providers inside and outside of the VA to ensure Veteran’s continuity of care with wrap-around services.
• Advocate on behalf of the Veteran to assist in the delivery of needed services.
• Attend daily/weekly meetings, supervision and case conferences as assigned.
• As an exempt employee, practice independent judgement and utilize discretion in appropriately managing job duties, maintaining time/organization and providing best care practices to members.

Clinical Services and Support

• Assist with onboarding new VASH staff, including training and coaching, as well as attend job fairs and assist with recruiting staff.
• Assist with weekly staff meetings; attend VASH meetings in the community, Provider and other meetings, supervision, trainings, as requested.
• Provide clinical and management support to staff members; organize and coordinate care of client’s census; ensure coverage is in place for program’s operation.
• Work cooperatively with other Service Coordinators, including sharing responsibility for 24 hour on-call coverage and crisis intervention support.
• As an exempt employee, practice independent judgement and utilize discretion in appropriately managing job duties, maintaining time/organization and providing best care practices to members.

Direct Service and Support

• Outreach to and assess potential new and intake new clients; make recommendations to the treatment team for appropriate treatment or enrollment.
• Coordinate with team members to assure client has access to local resources, including psychiatric and medical care/appointments, housing, benefits establishment,

community rehabilitation and socialization activities, drug/alcohol services, providing transportation and accompanying the client using personal or public transportation when necessary.

• Provide both ongoing support and crisis intervention.
• Manage a smaller client caseload and assume all job duties as specified for a Service Coordinator II position. Assist client, identify needs, set goals, establish concrete objectives and develop a treatment plan.

Documentation and Data Collection

• Oversee peer review process to ensure that charts are up to date and are in compliance with the VASH TBV and PBV contracts.
• Authorize or co-sign documentation for assigned staff
• Provide support to individual staff members as needed regarding clinical documentation, assessments, and VA policies and procedures in compliance with VA requirements.
• In collaboration with VASH leadership, ensure that the program census for TBV or PBV is up to date, detailing documentation that has been done/needs to be updated, and enter LOC tracking information.
• Maintain clear and timely charts in the CPRS system of contact with the Veteran and other providers and ensuring HOMES is up to date for census in program

SKILLS:

• Knowledge of or experience with DSM diagnoses, assessment of level of functioning, EBP’s such as Motivational interviewing,
• Critical Time Intervention, DBT, Harm Reduction, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, PTSD, etc.
• Ability to work collaboratively with others and on a team.
• Takes initiative and has a solution focused practice. Uses good time management skills and resources to balance case load direct service and paperwork.

QUALIFICATIONS

• (Education & Experience): Master of Social Work, Marriage Family Therapist, Psychologist, licensed or California BBS registered and licensed eligible, and two (2) years of clinical and case management experience is required.
• Have an interest working with veterans who have experienced homelessness and mental health issues.
• Candidate must have own transportation and current driver’s license and insurance.
• Position requires daily walking and occasional driving and transporting of clients.
• Able to learn a program specific electronic medical health record and articulate clinical work appropriately and in a timely manner.
• Must complete government, VA back ground check, finger print and clearance.

SUPPLEMENTAL INFORMATION

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter

instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever elevate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and

Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE– We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER