Van Driver - On Call | Courtyard, Bloomington

CSM Corporation; BLOOMINGTON (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

CSM Corporation seeks a shuttle/guest transport associate to safely move guests around the property, assist with luggage, and provide information about local area and hotel amenities. The role emphasizes friendly, proactive guest service and teamwork to support other departments.

A valid driver's license and a minimum age of 18 are required. Candidates should be able to lift up to 75 pounds, perform logs and safety checks, and adhere to hotel policies and safety standards while maintaining

Qualifications

• High school diploma or GED preferred.
• Current and valid driver's license with safe driving record.
• Minimum age of 18 for insurance purposes.

Responsibilities

• Safely transport guests to/from their destinations, provide information and luggage assistance
• Anticipates and responds to guests in a friendly and positive manner
• Provide the highest level of service to guests
• Direct guests with knowledge of hotel property and local area
• Work as a team to meet guests' needs and follow guest service recovery program
• Fill logs and complete vehicle safety checks
• Ensure fuel and vehicle cleanliness; perform basic maintenance and waste reduction
• Operate vehicle safely and in compliance with traffic laws
• Perform preventive maintenance checks and ensure safety equipment

Skills

Attention to detail

Customer-focused

Fast-paced environment

Guest service

Job description

This position is responsible for safely transporting guests to/from their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows CSM high standards of quality to ensure guest satisfaction.

• Safely transport guests to/from their destinations, provide information and luggage assistance
• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows CSM guest service recovery program
• Fill out all required logs and complete safety checks of the vehicles
• Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash
• Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips
• Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws
• Responsible for completing the following checks: preventive maintenance, DOT, and required safety equipment
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations Follows all CSM procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures
• Aware of van insurance card location
• Reports all traffic violations or accidents to management immediately
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to CSM general work rules and department procedures
• Attends all required department and hotel meetings

Competencies/Skills Required

Prior hotel and/or related guest service experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Physical

Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift.

Education

High school diploma or GED preferred. Current and valid drivers’ license with safe driving record required. Must have appropriate class of driver’s license based on hotel vehicle requirements and must be a minimum of eighteen (18) years of age for insurance purposes.

Rate

$17.00 per hour