Valet / Driver

Driftwood Hospitality Management; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Driftwood Hospitality Management in Houston seeks a courteous Bellperson/Guest Services driver responsible for driving guests between the airport and hotel, greeting guests, and handling luggage while delivering items to rooms and assisting the front desk with calls and inquiries.

The role requires flexibility due to 24/7 hotel operations, a valid CDL with passenger endorsement, and a current DOT medical card.

Qualifications

• CDL Class A or B with passenger endorsement.
• DOT medical card current.
• PT and FT positions available.
• Professional, positive attitude when communicating with guests and team members.
• Knowledge of hotel and the city.
• Ability to understand and obey traffic rules and driving regulations.
• Ability to operate a computer, printer, copier, and telephone.
• Ability to work in a fast-paced environment with flexibility.

Responsibilities

• Drive guests between airport and hotel and local area; obey traffic rules.
• Open and close vehicle doors for guests.
• Check guest luggage for day and overnight visits.
• Assist guests with storing and retrieving luggage from vehicles.
• Transfer luggage using bell carts to/from rooms, vehicles, loading areas.
• Run hotel errands as instructed by management.
• Maintain lobby station and baggage room; keep areas neat and clean.
• Greet and welcome guests; provide local directions and recommendations.
• Answer PBX/guest calls and assist with front desk tasks.
• Restock front desk supplies and business center items.
• Inspect and clean hotel vehicles; pump gas and obtain oil changes.
• Complete vehicle mileage reports; report safety issues promptly.
• Comply with all company policies, safety and security procedures.

Skills

CDL with passenger endorsement

DOT Medical Card

PT and FT positions

Guest service

Traffic rules knowledge

Computer literacy

Fast-paced environment

Tools

None

Job description

Responsible for all guest service functions, including driving courtesy vehicles on surface streets and freeway. Also responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Responsibilities

• Drive guests between airport and hotel and the local area. Obey all traffic rules and speed limits for safe, accident free-trips.


• Open & close vehicle doors for guests.


• Check guest luggage for both day and overnight visits.


• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.


• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.


• Assist guests with storing and retrieving their luggage from the vehicle.


• Run hotel errands as instructed by management.


• Maintain and clean the designated lobby station and baggage room.


• Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions.


• Stand by ready to assist guests, greeting and welcoming guests to the hotel.


• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.


• Answering Phones to assist PBX/Guest Calls


• Restocking supplies at the front desk and business center – i.e. cookies, paper supplies.


• Clean and inspect hotel vehicles. Maintain vehicle cleanliness, pump gas, and obtain oil changes.


• Complete vehicle mileage reports.


• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.


• Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).


• Adhering to hotel taxi stand requirement and agreements.


• Adheres to all company policies and procedures.


• Follows safety and security procedures and rules.


• Knows department fire prevention and emergency procedures.


• Utilizes protective equipment.


• Reports unsafe conditions to supervisor/manager.


• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.


• Provides for a safe work environment by following all safety and security procedures and rules.


• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).


• Assists other Front Desk Personnel when need.


• Perform any related duties as requested by supervisor/manager.

Qualifications

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Candidate must have class A or B CDL with passenger endorsement.


• Current DOT Medical Card


• PT and FT positions available.


• Professional, positive attitude and actions when communicating with guests and team members.


• Knowledge of hotel and the city.


• Ability to understand and obey all traffic rules, speed limits and federal, state and local driving regulations.


• Ability to operate a computer, printer, copier, and telephone.


• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.

PHYSICAL DEMANDS

• Physical work is a primary part of the job and it is performed both inside the hotel, and inside and outside of a vehicle.


• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.


• Lifting up to 100 pounds.


• The job requires close and distance vision with or without corrective lenses.


• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.