Van Driver

Huntington Hotel Group; Cottonwood Heights (UT); On-site; USD 21,000 - 28,000; Full time

Job summary

Huntington Hotel Group in Cottonwood Heights, Utah is seeking a Van Driver for Front Office operations. You will escort guests to airports and other sites, assist with arrivals, departures, and luggage handling, and maintain a courteous, service-oriented demeanor throughout all guest interactions.

Responsibilities include greeting guests, opening doors, guiding guests to facilities, controlling driveway traffic, and communicating hotel features.

Qualifications

• Hotel or hospitality experience preferred.
• Strong customer service orientation.
• Ability to communicate clearly in English.

Responsibilities

• Greet guests warmly and assist with arrivals and departures.
• Open car doors and provide directions to facilities.
• Maintain driveway flow and ensure space for loading/unloading.
• Respond to guest inquiries about services and attractions.
• Lift luggage and load into or from vehicles and carts.

Skills

Hotel experience

Customer service

English communication

Luggage handling

Driving license

Job description

Job Title: Van Driver

Department: Front Office

Reports to: Front Office Manager and Supervisor

Job Description

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner. Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site. Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.

• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features, and services of the hotel facilities. Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
• Experience, Skills and Knowledge
• Hotel experience preferred
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.
• Excellent driving record as verified by Motor Vehicle Report. Must have the ability to communicate in English.