Valet/Driver

Hilton; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Hilton in Houston seeks a courteous Bell Desk/Guest Services associate to drive guests, assist with luggage, and support front desk operations. You will greet guests, provide directions, and help with guest requests in a fast-paced hotel environment.

The role requires a valid Class B license, strong communication, and knowledge of local attractions. Shift flexibility and professional appearance are essential.

Qualifications

• Valid Class B license is required.
• Professional, positive attitude when interacting with guests and team members.
• Knowledge of the local area and hotel services.
• Ability to operate computer, telephone, and basic office equipment.
• Ability to work in a fast-paced environment with flexibility.

Responsibilities

• Drive guests between airport, hotel, and local area, following traffic rules.
• Greet guests, assist with luggage, and transfer items to rooms.
• Maintain and clean lobby/baggage areas and assist front desk as needed.
• Answer phones, provide directions, and offer local recommendations.
• Restock supplies at front desk and business center; report safety hazards.
• Perform related duties as assigned by supervisor/manager.

Skills

Customer service

Driving

Luggage handling

Communication

Safety awareness

Job description

JOB SUMMARYResponsible for all guest service functions, including driving courtesy vehicles on surface streets and freeway. Also responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.• Drive guests between airport and hotel and the local area. Obey all traffic rules and speed limits for safe, accident free trips.• Open & close vehicle doors for guests.• Check guest luggage for both day and overnight visits.• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.• Assist guests with storing and retrieving their luggage from the vehicle.• Run hotel errands as instructed by management.• Maintain and clean the designated lobby station and baggage room.• Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions.• Stand by ready to assist guests, greeting and welcoming guests to the hotel.• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.• Answering Phones to assist PBX/Guest Calls• Restocking supplies at the front desk and business center – i.e. cookies, paper supplies.• Clean and inspect hotel vehicles. Maintain vehicle cleanliness, pump gas, and obtain oil changes.• Complete vehicle mileage reports.• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.• Maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).• Adhering to hotel taxi stand requirement and agreements.• Adheres to all company policies and procedures.• Follows safety and security procedures and rules.• Knows department fire prevention and emergency procedures.• Utilizes protective equipment.• Reports unsafe conditions to supervisor/manager.• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.• Provides for a safe work environment by following all safety and security procedures and rules.• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).• Assists other Front Desk Personnel when need.• Perform any related duties as requested by supervisor/manager.KNOWLEDGE, SKILLS & ABILITIESThe Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable• Valid Class B license is required.• Professional, positive attitude and actions when communicating with guests and team members.• Knowledge of hotel and the city.• Ability to understand and obey all traffic rules, speed limits and federal, state and local driving regulations.• Ability to operate a computer, printer, copier, and telephone.• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.PHYSICAL DEMANDS• Physical work is a primary part of the job, and it is performed both inside the hotel, and inside and outside of a vehicle.• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.• Lifting up to 100 pounds.• The job requires close and distance vision with or without corrective lenses.• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.