Valve Service Planner: Drive Growth & Seamless Field/Shop Ops

AWC, Inc.; Deer Park (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(K) Match

Competitive Pay

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

Paid Time Off and Holiday Pay

Career Development Opportunities

Job summary

AWC, Inc. seeks a Service Planner to coordinate daily valve service workflow across field and shop operations.

You will engage customers to identify service opportunities, schedule jobs, process work orders, and dispatch technicians to ensure timely, high-quality service execution. With 5+ years in service coordination in industrial valves or similar, you will partner with Inside Sales, Field Service, and Shop teams to grow service revenue while maintaining strong customer relationships and

Qualifications

• High School Diploma or equivalent.
• Minimum 5 years in service coordination, or operations support in an industrial valve or industrial services environment.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Knowledge of material flow within shop operations.
• Collaborative team player with strong verbal and written communication skills.
• Demonstrated leadership abilities with a proactive approach to problem-solving.
• Proficiency in Microsoft Office applications.
• Ability to work independently and collaboratively.
• Service-oriented growth mindset, with the ability to recognize customer needs, identify follow-on service opportunities, and collaborate with sales teams to support business growth.

Responsibilities

• Drive new valve service jobs, including intake, scheduling, tracking, execution, and post-service customer feedback, while identifying follow-on service opportunities.
• Support business growth by identifying customer needs during service planning and coordination activities and partnering with Inside Sales to convert service interactions into repeat work and expanded scope.
• Facilitate valve service agreements with our partners related to turnarounds for both field and shop services, supporting long-term customer relationships.
• Collaborate with Inside Sales, Field Service, and Shop teams to coordinate service orders, and ensure seamless customer experience.
• Act as the primary liaison between customers, technicians, shop supervisors, and sales teams to ensure efficient communication and service execution.
• Generate and maintain work orders, job files, service records, and documentation in alignment with company standards and regulatory requirements.
• Monitor job progress and proactively address issues or delays, maintaining high service quality while protecting customer commitments.
• Support billing and invoicing by reviewing job documentation, labor hours, and parts usage to ensure accurate and timely processing.
• Oversee parts procurement, job material planning, and inventory coordination for service jobs, ensuring readiness and cost control.
• Manage material and equipment rental orders, updating costs and code material orders as needed.
• Authorize technician expenses and update service orders as required.
• Coordinate, schedule and prepare documentation and compliance for all field service projects, including pre-job meetings, job binders, and customer-required paperwork

Skills

Organizational skills

Verbal & written communication

Problem-solving

Leadership abilities

Multi-tasking

Team collaboration

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's degree or equivalent preferred

Job description

AWC, Inc. seeks a Service Planner to coordinate daily valve service workflow across field and shop operations.

You will engage customers to identify service opportunities, schedule jobs, process work orders, and dispatch technicians to ensure timely, high-quality service execution. With 5+ years in service coordination in industrial valves or similar, you will partner with Inside Sales, Field Service, and Shop teams to grow service revenue while maintaining strong customer relationships and