Value Realisation Consultant — AI CX/CCaaS

Nice Ltd.; Germany (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

NiCE Ltd. seeks a senior Value Realisation Services (VRS) Portfolio Consultant to own customer business cases and drive ROI from NiCE solutions in AI-led CX/CCaaS transformations.

This hands-on role delivers strategic advisory engagements, influencing cross-functional teams within a matrixed organisation and building long-term client relationships while identifying renewal opportunities and measurable business improvements.

Qualifications

• Minimum 5 years in NiCE service areas.
• Experience with contact center software and IVR/Routing/ACD, WFM or QM preferred.
• Hands-on AI/digital product implementation from a people/process perspective.
• Proven ability to lead Sr. Executive audiences and strategic partnerships.

Responsibilities

• Deliver business improvement projects resulting in highly satisfied, reference-able clients and measurable outcomes.
• Identify and quantify value opportunities from the product portfolio and business cases.
• Lead consulting projects to drive process improvements and adoption of NiCE solutions.
• Own senior stakeholder relationships and ensure ongoing sponsorship throughout engagements.
• Manage consulting programs with alignment to the broader product implementation program.

Skills

Leadership experience

Stakeholder management

Change management

Business case development

Consulting delivery

AI/digital product knowledge

Education

Six Sigma Certification or Process Improvement

Change Management certification

Job description

NiCE Ltd. seeks a senior Value Realisation Services (VRS) Portfolio Consultant to own customer business cases and drive ROI from NiCE solutions in AI-led CX/CCaaS transformations.

This hands-on role delivers strategic advisory engagements, influencing cross-functional teams within a matrixed organisation and building long-term client relationships while identifying renewal opportunities and measurable business improvements.