Value Org Intelligence & Operations Senior Team Manager

Box; United States; On-site; USD 140,000 - 170,000; Full time

Job summary

Box seeks a Senior Team Manager to lead Procurement Intelligence & Operations, owning platform governance for Zip, Navan, and Brex. You will design AI-first processes and partner across sourcing, IT, and enterprise systems to improve spend and procurement workflows.

The role focuses on building scalable, self-service capabilities while maintaining strong controls and timely delivery.

Responsibilities

• Lead the team: set priorities, ownership, and development for Procurement Intelligence & Operations.
• Own platform strategy and governance for Zip, Navan, Brex with end-to-end policies and controls.
• Redesign work with AI-first approach to reduce manual effort and increase scalability.
• Partner cross-functionally with Strategic Sourcing, IT, and Enterprise Systems.
• Measure outcomes: track cycle time, service levels, adoption, and risks.
• Enable self-service: create SOPs, playbooks, and training for Boxers.
• Serve as escalation point for cross-functional issues, balancing speed, cost, and risk.
• Drive execution: manage tickets and deliverables to finish on time.
• Champion project execution: establish roadmaps and accountable workflows.

Job description

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift

WHY BOX NEEDS YOU

Box is building a modern, AI-first Strategic Sourcing and Procurement Intelligence & Operations organization that makes it easier for Boxers to buy, travel, and manage spend - while creating value, maintaining strong controls, and managing risk.

We're looking for a Senior Team Manager to lead the team, systems, and programs powering Box's procurement and spend experience - with operational ownership of Zip, Navan, and Brex, spanning procurement intake and workflows, business travel and expense, and corporate cards.

This is a problem-solving and operational leadership role, not an administrative one. You'll identify root causes behind operational challenges and turn complex or ambiguous problems into scalable solutions - partnering closely with Strategic Sourcing, Controllership, Legal, Supplier Trust, IT, and Enterprise Systems.

As an AI-first company , we want a leader who looks beyond automating existing processes to rethink how work should be designed - knowing where technology can simplify or eliminate manual effort, where self-service can improve the employee experience, and where human judgment remains essential.

WHAT YOU'LL DO

Lead the team: Set priorities, ownership, accountability, and development opportunities for Procurement Intelligence & Operations.

Own platform strategy and governance: Lead the ongoing management and evolution of Zip (procurement intake and workflows), Navan (business travel and expense), and Brex (corporate cards), with end-to-end ownership of policies, processes, and controls across all three. Define governance, documentation, and change management for procurement systems and programs, and right-size S2P/P2P, T&E, and Corp Card policies based on business needs and risk.

Redesign how work gets done, AI-first: Evaluate procurement and spend processes to determine where AI, automation, self-service, operational support, or human expertise can create a simpler, more scalable experience - prioritizing opportunities to reduce manual effort, increase capacity, and strengthen controls while maintaining appropriate human oversight.

Partner cross-functionally: Improve intake and routing with Strategic Sourcing based on complexity, risk, and business impact; translate business needs into process and system requirements with IT and Enterprise Systems.

Measure and act on outcomes: Track cycle time, volume, service levels, adoption, compliance, and employee experience, and use that data to identify trends, risks, and opportunities that inform decisions and priorities.

Enable self-service: Build SOPs, playbooks, training, and resources that make procurement easier for Boxers to navigate while leveraging AI tools and agents.

Serve as an escalation point: Bring structure to ambiguous, cross-functional issues, applying sound judgment across speed, employee experience, cost, scalability, controls, and risk to drive resolution.

Drive operational execution and issue resolution: Manage, prioritize, and drive open operational tickets, requests, and action items to prompt resolution, ensuring deliverables and process enhancements cross the finish line on time.

Champion project execution and organization: Establish clear tracking mechanisms, roadmaps, and structured workflows for concurrent projects, ensuring dependencies, milestones, and deliverables remain organized and accountable end to end.

WHO YOU ARE

You have an AI-first mindset: You're curious about how AI, automation, data, and technology can reshape how work is performed - not just where to apply AI to an existing process. You know how to distinguish work that should be simplified, automated, or self-served from work that requires human expertise and oversight, and you evaluate every change by measurab