Valet Supervisor - Valet & Motor Services (Full Time) - 8067

mhnetwork; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

St. Mary's Medical Center is seeking a Valet Supervisor to lead daily parking operations and supervise Valet, Shuttle, Courier, and Box Truck staff.

Responsibilities include managing schedules, monitoring traffic flow, issuing tickets, and securing keys with a focus on friendly, professional guest service. The role requires a high school diploma or equivalent, a valid Operator's License with a clean record, and 0–2 years of related experience.

Qualifications

• Must have strong customer service orientation.
• Conflict resolution skills to handle guest issues.
• Must be able to follow policies, procedures, and standards.
• Up to 1 year of experience required.
• 1–2 years of related experience preferred.

Responsibilities

• Lead, direct and oversee valet operations daily.
• Coordinate scheduling for Valet, Shuttle, Courier, and Box Truck staff.
• Monitor traffic flow and park guest cars; issue valet tickets and secure keys.
• Assist guests and provide friendly, professional service.
• Provide conflict resolution when necessary and maintain guest relations.
• Follow policies regarding parking and safety procedures; ensure opening/closing per policy.
• Conduct visual vehicle checks and document any damage.
• Provide directions to CHH facilities in a friendly manner.
• Participate in committees and attend scheduled meetings; suggest improvements.
• Accurately complete all required paperwork for the shift.

Skills

Customer service

Conflict resolution

Education

High school diploma or equivalent

Job description

St. Mary's Medical Center is seeking aValet Supervisor who must lead, direct and oversee valet operations on a daily basis. Maintain and coordinate scheduling on a daily basis for Valet, Shuttle, Courier, and Box Truck employees. Responsible for monitoring traffic flow, parking of guest’s cars, issuing valet tickets and maintaining security of valet keys at all times; facilitate guest’s requests to the Guest Relations Representative. Responsible for developing client relations in providing friendly and professional service to all guests. Must provide conflict resolution when necessary. Understand all policies, procedures, and standards regarding parking at St. Mary's Medical Center. Ensure valet parking is opened and closed according to policy and prove guidance to all team members. Before taking a vehicle, conduct a visual check of the vehicle and document any vehicle damage. Provide instructions to guests on how to check and claim the vehicle; provide directions to the CHH facilities in a friendly, upbeat manner. Participate on committees as directed. Maintain cleanliness of SMMC entrances – call housekeeping when trash needs emptied and sweep trash. Attends all scheduled employee meetings and brings suggestions for improvement. Accurately complete all required paperwork for the shift.

Education:

High school diploma or equivalent

Certification/Registration:

Possess a valid Operator's License with a clean criminal and motor vehicle record. Must meet hospital insurance carrier requirements.

Experience:

Up to 1 year experience required. 1 - 2year of position-relation experience preferred.