Valet & Garage Attendant - Full-Time

GBMC HealthCare; Baltimore (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

GBMC HealthCare is seeking a valet and facility support associate to greet patients and visitors, assist with valet needs, and manage parking operations at the Greater Baltimore Medical Center. You will handle transactions, maintain revenue equipment, and support daily garage activities.

The role requires a high school diploma or GED, at least one year of related experience, good math and computer skills, and strong customer service and communication abilities.

Qualifications

• High School diploma or GED equivalent.
• One year working experience, one year of driving experience.
• Must be able to perform basic math and understand rates.
• Professional demeanor with patients, visitors, and staff.
• Written and verbal communication skills; excellent customer service.

Responsibilities

• Greet and assist patients/visitors; welcome them to GBMC.
• Assist with valet needs and directing vehicles.
• Follow traffic regulations for safe operation of vehicles.
• Explain parking rates and procedures to patients and visitors.
• Daily collection and categorization of parking ticket transactions.
• Maintain a clean, safe work environment per standards.
• Report accidents to supervisor on duty.
• Support daily operations of the parking facility.
• Perform cashiering as needed and handle cash.
• Stock and maintain revenue control equipment.
• Prepare daily sales reports.
• Assist customers with automated revenue control equipment.

Skills

Customer service

Cash handling

Basic math

Discretion

Communication

Education

High School diploma or GED

Tools

Cash registers

Revenue control equipment

Ticket dispensers

Pay stations

Exit station equipment

Computer literacy

Job description

Under general supervision, this position provides valet and facility support services to patients and visitors of Greater Baltimore Medical Center (GBMC) to ensure exceptional service in an attentive, friendly, and efficient manner. Responsibilities include the intake, parking, and retrieval of vehicles in a safe and organized manner, as well as performing various garage and facility support functions such as customer service, cashiering, preparing bank deposits, handling cash, operating and maintaining revenue control equipment, completing reports, and opening and closing booths.

Education

• High School diploma or GED equivalent

Experience

• One year working experience, one year of driving experience

Knowledge, Skills, And Abilities

• Professional character with all patients, visitors, and staff
• Must be able to perform basic math and understanding of rates applicable to services
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
• Ability to operate equipment such as cash registers, revenue control equipment
• Knowledge of record-keeping procedures and practices
• Knowledge of personnel policies and procedures
• Written and communication skills, both in writing and verbally
• Excellent customer service skills
• Basic understanding of a computer

Licensures, Certifications

• Valid Driver's license which must be maintained throughout employment
• CPR Certification within 90 days of employment that must be maintained throughout employment

Principal Duties And Responsibilities

• Acknowledge, greet, and welcome patients/visitors
• Assists patients/visitors with valet needs
• Comply with traffic regulations to operate vehicles in a safe and courteous manner
• Clarifies parking rates and valet procedures to patients and visitors
• Daily collection and categorization of process parking ticket transactions
• Maintains safe and clean work environment by following standards and procedures
• Report any accidents to manager on duty
• Support daily operations of the parking facility
• Perform cashiering function as needed
• Stock and maintain all revenue control equipment
• Prepare daily sales reports
• Assist customers in the use of automated revenue control equipment including ticket dispensers, pay stations, and exit station equipment

Physical Requirements

• Prolonged periods standing, sitting, and walking
• Occasionally lift or carry up to 25 pounds