Valet Supervisor — Lead Guest Service & Operations

Reimagined Parking Inc.; Miami, Northern (FL, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Reimagined Parking Inc. is seeking a Valet Supervisor for Ten Museum Park to oversee daily valet operations on site in Miami, FL. The role requires supervising staff, coordinating vehicle flow, and ensuring safety and service quality with potential tips included in compensation.

The position offers full-time hours, weekend shifts, and a focus on professional guest interaction, punctuality, and adherence to company standards. Opportunity to lead a service-focused team in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Strong communication, leadership, and problem-solving skills.
• Calm and professional demeanor in high-pressure situations.
• Attention to detail and operational awareness.
• Customer-focused mindset balanced with safety and compliance.

Responsibilities

• Supervise valet attendants and leads during assigned shifts to ensure consistent service standards.
• Coordinate staffing, breaks, and work assignments to meet operational demand.
• Monitor vehicle flow, staging, and retrieval to minimize congestion and guest wait times.
• Serve as the on-site escalation point for guest concerns, service issues, incidents, or claims.
• Ensure consistent use of valet ticketing systems and accurate vehicle tracking.
• Enforce safety, traffic control, and vehicle-handling procedures at all times.
• Ensure compliance with company policies, post orders, and state and local regulations.
• Respond to accidents, damage claims, or incidents and complete required documentation.
• Coordinate with security, facility staff, or emergency services as necessary
• Ensure professional, courteous, and service-oriented guest interactions
• Support client expectations and communicate operational updates as needed
• Address customer concerns promptly and resolve issues professionally
• Oversee cash handling, fee collection, and adherence to financial controls
• Review end-of-shift revenue reconciliation and documentation when applicable
• Report operational issues, staffing concerns, or performance matters to management
• Assist with onboarding, training, and coaching of valet staff
• Monitor employee performance and provide feedback and corrective guidance when needed
• Promote teamwork, accountability, and a positive work environment

Skills

Customer service

Leadership

Problem solving

Attention to detail

Safe operations

Job description

Reimagined Parking Inc. is seeking a Valet Supervisor for Ten Museum Park to oversee daily valet operations on site in Miami, FL. The role requires supervising staff, coordinating vehicle flow, and ensuring safety and service quality with potential tips included in compensation.

The position offers full-time hours, weekend shifts, and a focus on professional guest interaction, punctuality, and adherence to company standards. Opportunity to lead a service-focused team in a fast-paced environment.