Valet Supervisor

The Car Park; Tampa (FL); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

PTO days

Parental leave

Volunteer time off

Paid holidays

Life insurance

401(k) plan

Résumé du poste

The Car Park is seeking a hands-on supervisor to oversee the daily operations of our valet and shuttle services. This role focuses on service quality, safety, and timely customer handling in a fast-paced environment.

You will assign tasks, schedule drivers, train staff, enforce policies, and resolve issues that arise during the evening shift, while maintaining clear communication with teams and management. You will also use software to track movements and generate performance reports.

Qualifications

• Strong leadership and organizational skills.
• Excellent customer service abilities.
• Proficient in computer use, including Office.
• Ability to multi-task and prioritize tasks effectively.
• Self-motivated and able to work independently.
• Experience in supervisory roles, preferably in transportation or hospitality.
• Excellent verbal and written communication skills.

Responsabilités

• Oversee daily operations of valet and shuttle services.
• Assign tasks, monitor performance, and address issues.
• Create and manage driver schedules with adequate staffing.
• Provide training and development for drivers.
• Enforce safety policies for employees and customers.
• Handle evening shift challenges such as delays or complaints.
• Communicate effectively with staff and management.
• Use computer systems to track movements, schedules, and generate reports.

Connaissances

Leadership

Customer service

Time management

Communication

Problem solving

Supervisory experience

Evening shift

Auditing operations

Attention to detail

Outils

Microsoft Office

Description du poste

Who We Are

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

Who We Are

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

Who We Need

• Oversee the daily operations of the valet and shuttle services, including assigning tasks, monitoring performance, and addressing any issues that arise
• Ensure that all customers are treated with courtesy and respect, and that their needs are met in a timely and efficient manner
• Create and manage schedules for valet and shuttle drivers, ensuring adequate staffing levels at all times
• Provide training and development opportunities for valet and shuttle drivers to enhance their skills and knowledge
• Implement and enforce safety policies and procedures to ensure the safety of both employees and customers
• Identify and resolve problems that may arise during the evening shift, such as vehicle accidents, traffic congestion, or customer complaints
• Maintain effective communication with all staff members, including valet and shuttle drivers, cashiers, and management
• Utilize computer systems and software to track vehicle movements, manage schedules, and generate reports

Ideal Candidate Skills

• Knowledge and ability to audit all aspects of the operation
• Ability to remain calm in busy situations
• Evening shift, typically from late afternoon to late night
• Excellent organizational, problem-solving and time management skills
• Knowledge of business acumen
• Excellent communication skills

Minimum Required Qualifications

• Strong leadership and organizational skills
• Excellent customer service skills
• Proficiency in computer skills, including Microsoft Office Suite
• Ability to multi-task and prioritize tasks effectively
• Self-motivated and able to work independently
• Strong problem-solving and decision-making skills
• Excellent communication skills, both verbal and written
• Previous experience in a supervisory role, preferably in the transportation or hospitality industry

Benefits We Offer

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

Equal Employment Opportunity