Valet Supervisor

Tier1usa; Dallas (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

LAZ Parking, a leading parking services provider, is seeking a Valet Supervisor to oversee daily operations, support location management, and drive service excellence at our Dallas area sites.

The role requires 6 months to 1 year of supervisory experience, a valid 2-year driver’s license, and full adherence to safety and client standards. This is a full-time on-site position with a focus on customer satisfaction and operational efficiency.

Qualifications

• Minimum 6 months to 1 year of supervisory experience.
• Valid 2-year driver license required.
• Must be vaccinated against TDAP, MMR, Varicella and have/receive flu shot to work at this medical center.
• High school diploma or GED required.

Responsibilities

• Oversee operations with location management to maximize revenue and customer satisfaction.
• Ensure daily stand-up meetings (huddles) are held each shift.
• Ensure staff adheres to rules, conduct, policies and procedures.
• Resolve customer or client concerns and address challenges with Location Management.
• Drive service results and maintain safety protocols across shifts.

Skills

Professional communication

Interpersonal skills

Team leadership

Urgency and timeliness

Manual transmission driving

Basic computer skills

Valid driver’s license

Education

High school diploma or GED

Job description

Job Type Customer service plus operations

Description

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

The Details

• Full-Time
  
• Valid 2 year driver license required

*Required: valid 2-year driver license, must be vaccinated against TDAP (tetanus), MMR (measles), Varicella & have/receive the seasonal flu shot to work at this medical center*

The Spirit of the Position

The Valet Supervisor oversees operationswith the direction of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties

Support location management with financial, operational, safety andservice-relatedsuccess.

Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift.

Ensures staff adheres to rules of conduct, policies and procedures.

Embrace, resolve, and see through to resolution any customer service or client concerns.

Communicates any challenges to Location Management to address.

Additional duties as assigned.

People

Assist with the management and development of the team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.

Identify high potential employees to support the organization’s continued growth, both within your region and outside.

Ensureall safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.

Any and all safety concerns are reported to the Location Manager/Assistant Managers for review and suggestions on how to improve safety at your operation.

Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product

Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.

Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and airport internal service metrics.

Responsible for cultivating client relationships and business retention.

Profit

Responsible for claims and safety related training and prevention initiatives.

Responsible for overall financial success during their shift.

Daily,weekly,monthly, andannual financial and operational reports as required.

Education

High school diploma or GED required.

Experience

Some supervisory experience is required: 6months - 1 year

Valid 2yeardriver’s license required.

Skills

Ability to communicate professionally and effectively.

Must be open to feedback, differing opinions and other points of view.

Demonstrates a sense of urgency and timeliness.

Demonstrate the ability to seek improvement.

Excellent teambuilding and interpersonal skills.

Ability to drive a standard transmission.

Basic computer skills.

Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.

Physical Demands

Willingness to work in the elements – heat, wind, snow, rain, etc.

Ability to lift, push and pull at least50pounds.

Ability to stand, walk and run for extended periods of time.

Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt, Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parkingparticipates in E-Verify.