Valet & Shuttle Driver — Guest‑Focused Service

HEI Hotels & Resorts; Arlington (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Employee assistance program

Wellness initiatives

Job summary

HEI Hotels & Resorts in Arlington, VA seeks a friendly Valet Guest Services Associate to ensure smooth arrivals and departures with a focus on guest satisfaction.

You will assist guests with luggage, park and retrieve vehicles, provide directions, and maintain driveway flow while upholding safety and hotel standards. Prior hotel experience is preferred; a clean driving record and excellent communication are essential.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Customer service

Communication

Patience and diplomacy

Mobility/Physical fitness

Driving

Job description

HEI Hotels & Resorts in Arlington, VA seeks a friendly Valet Guest Services Associate to ensure smooth arrivals and departures with a focus on guest satisfaction.

You will assist guests with luggage, park and retrieve vehicles, provide directions, and maintain driveway flow while upholding safety and hotel standards. Prior hotel experience is preferred; a clean driving record and excellent communication are essential.