Valet Shift Supervisor

SP+; Austin (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

SP+ in Austin, TX is seeking Valet Attendants to duely drive, park and retrieve customer cars safely and courteously. You will greet customers, explain rates, and maintain a professional appearance during shifts.

The role requires reliable attendance, valid driver’s license, and the ability to perform basic math and communicate clearly. Shifts may include second/third hours and weekends, with opportunities in full- or part-time schedules.

Qualifications

• Education/Experience: Less than High School education or one month related experience, training or an equivalent combination of education and experience.
• Prior valet driving experience preferred.
• License: valid state driver’s license with a clean record; manual transmission experience may be required.
• Availability to work second/third shifts and weekends as needed.
• Language: ability to read and write simple instructions and communicate with customers.
• Customer service: ability to respond positively to customer problems or complaints.
• Math: ability to handle cash and basic math operations.
• Appearance: maintain neat, clean uniform at all times.
• Adaptability: handle changes in work conditions and unexpected events.
• Physical: stand, walk, lift up to 25 pounds.

Responsibilities

• Drive, park and retrieve customer cars in a safe and courteous manner.
• Inform customers of valet rate and provide directions as needed.
• Be on time for every scheduled work day; maintain uniform and appearance.
• Inspect vehicles and record findings on tickets.
• Report accidents or unsafe conditions to supervisor or manager.
• Assist with additional duties as assigned by Supervisors or Managers.

Skills

Customer service

Communication

Driving

Appearance & professionalism

Education

High school diploma or equivalent

Job description

BASIC FUNCTION

Drive, park and retrieve customer cars in a safe and courteous manner and assist customers in and out of their vehicle. Valet Attendants play a crucial role in making sure all customers are given a professional, courteous and timely valet service.

MAIN RESPONSIBILITIES

Responsibilities include but are not limited to the following:

• Be on time for every scheduled work day
• Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts.
• Inspect each vehicle before taking possession and mark tickets of findings
• Inform customers of valet rate
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility or Senior Manager.
• Have a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed.
• Respond to customer questions in a prompt and courteous manner
• Observe all traffic laws and safe driving practices.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Supervisor, Facility or Senior Manager.
• Report any unknown, observed or suspected violation of company policy, safety hazards or any unusual occurrence to the supervisors.
• Respond to customer questions in a prompt and courteous manner
• Assist Supervisors and Managers with additional duties, as assigned.

MINIMUM QUALIFICATIONS

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience. Prior valet driving experience preferred.

License Requirement: The employee will be required to have and maintain a valid state driver's license with a current address and acceptable driving record. Should be able to drive a vehicle with a manual transmission (stick shift).

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one situations to customers and other employees of the company.

Customer Service Skills: Ability to effectively respond positively to customer problems or complaints.

Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.

Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Other Attributes: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

Additional Information (if applicable): Full and Part Time (More Part Time) positions located in Austin, TX. Special Shift Requirements May Include: Second, Third, and Weekends. Req#: 8287