Valet Supervisor - Newark, NJ

LAZ Parking; The Ironbound (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-On Bonus

Referral Bonus

Flexible Schedule

Growth Opportunities

PayActiv access

Paid training

Uniform provided

Job summary

LAZ Parking seeks a Valet Supervisor for its location in The Ironbound, NJ. The role oversees valet operations on a shift basis, ensuring professional parking management and customer satisfaction.

You will support programs from the home office and guide the valet team to meet service standards. You will need strong customer service experience, a valid driver’s license, and the ability to work varying hours including weekends.

Qualifications

• High school diploma or GED required.
• Valid driver's license and clean driving record.
• Previous customer-service or parking-operations experience preferred.

Responsibilities

• Serve as primary contact for patrons during shift and handle tickets, keys and cash.
• Greet customers professionally and respond promptly to inquiries.
• Maintain positive relations and a can-do attitude with patrons.
• Develop rapport with guests and assist with arrivals.
• Park and return vehicles as requested in a timely manner.
• Coordinate with shift manager and report incidents or accidents.
• Complete shift cash-out documentation accurately.
• Perform other duties as assigned by the manager.
• Be flexible with hours, including weekends and evenings.

Skills

Customer service

English proficiency

Communication

Teamwork

Direction reception

Urgency

Driving ability

Education

High school diploma or GED

Job description

What's in it for you?

• Sign-On Bonus: up to $350
• Referral Bonus: $500 for EACH person you refer
• Hiring immediately!
• Flexible Schedule
• Growth Opportunities
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!

We are a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position

The Valet Supervisor oversees the operations for the valet locations for an assigned shift, under the direction of the Valet Manager to ensure 24/7 professional valet parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Valet Supervisor will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

Principal Job Duties

• Serves as a primary point of contact for patrons during the shift to receive and distribute tickets, keys and cash.
• Greets customers in a friendly manner (e.g., ideally by name) and is responsive and timely with correspondence and problem resolution during the shift.
• Promotes good customer relations with a can-do and caring attitude and has a willingness to help at all times.
• Develops a positive rapport with patrons and customers.
• Assists patrons into the client facility and provides a gracious sense of arrival.
• Parks and returns customer vehicles upon request and as necessary in a timely manner.
• Serves as a liaison to company manager responsible for the shift, including in the event of accidents or incidents on a shift.
• Signs/Initials as the "valet" on shift cash-out sheets and provides shift cash-out sheets to the company manager responsible for the shift, answering any questions thereon.
• Other related duties that may be assigned by a company manager from time-to-time.
• Additional duties as assigned.
• The Valet Supervisor will be expected to work varying hours including weekends, evenings, nights, etc.

Education

• High school diploma or GED required.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Experience

• Strong customer service experience.
• Parking operations and/or parking industry experience.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Open to feedback, differing opinions and other points of view
• Capable of taking direction from company manager responsible for shift or other shift valets/team members as necessary to ensure smooth operations and customer satisfaction.
• Capable of working alone on a shift or with one or more other valets.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Ability to drive a standard transmission, as well as general knowledge of how to operate various types of motor vehicles.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt