Valet Attendant Shift Lead - Glendale, AZ

LAZ Parking; Glendale (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

LAZ Parking is seeking a Shift Lead at Thunderbird Medical Center in Glendale, AZ to oversee operations in the absence of location management and to maximize revenue, manage expenses, and ensure top service standards.

The role requires a valid driver's license and at least 2 years of driving experience with a manual transmission, plus strong customer service and supervisory skills. The position is full-time, on-site, with a focus on safety and team development.

Qualifications

• Must have a valid driver's license and at least 2 years of experience driving a manual transmission.
• High school diploma or GED required.
• Strong customer service and supervisory capabilities.

Responsibilities

• Support location management with financial, operational, safety and service-related success.
• Attend daily stand-up meetings and client-scheduled resume meetings.
• Ensure LAZ internal stand-up meetings are held each shift.
• Ensure staff adhere to rules of conduct, policies and procedures.
• Resolve customer or client concerns and communicate challenges to management.
• Supervise, mentor, and train staff in the absence of management.
• Drive service results and monitor internal service metrics.

Skills

Customer service

Team leadership

Communication

English proficiency

Manual transmission

Urgency

Interpersonal skills

Education

High school diploma or GED

Job description

**The Details**

• Location: Thunderbird Medical Center - Glendale, AZ
• Pay Rate: $17/hr + tips
• Schedule: Full-Time Mon - Fri 8a - 5p (occasionally clock out is 8p)
• Required: Must have a valid driver's license; minimum 2 years / must know how to drive Manual transmission (stick shift)

The Spirit of the Position:

The Shift Lead, Hospitalityoversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties:

• Support location management with the financial, operational, safety andservice-relatedsuccess at their hotel.
• Attend daily stand up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Additional duties as assigned.

People:

• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Ensureall safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel.
• Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product:

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and completeother projects, programs, and initiatives that may arise from assignedhotel(s).

Profit:

• Responsible for claims and safety related training and prevention initiatives.
• Responsible for overall financial success during their shift.
• Daily,weekly,monthly, andannual financial and operational reports as required.

Education:

• High school diploma or GED required.

Experience:

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Valid driver's license required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehends the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to drive a standard transmission.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least50pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.