Valet Ramp Lead & Guest Experience Supervisor

Evolution Parking & Guest Services; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Evolution Parking & Guest Services is looking for a Valet Ramp Captain to oversee the efficient parking of guest vehicles and deliver outstanding service. Your responsibilities will include establishing rapport with guests, leading valet staff, and ensuring safety protocols are followed.

Qualified candidates should have a relevant experience in valet operations, strong customer service skills, as well as management experience. A valid US Driver's License is essential. This role offers a chance to work in a dynamic environment where you can make a difference.

Qualifications

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Responsibilities

• Ensure safety and efficiency of parking guest vehicles.
• Establish positive guest relationships.
• Lead by example and enhance team performance.
• Monitor traffic flow in valet staging area.
• Supervise valet operations in manager's absence.
• Retrieve and park vehicles cautiously.

Skills

Customer service skills

Communication skills

Technology proficiency

Organizational skills

Attention to detail

Team collaboration

Education

Associate's Degree or High School Diploma or GED

Job description

Evolution Parking & Guest Services is looking for a Valet Ramp Captain to oversee the efficient parking of guest vehicles and deliver outstanding service. Your responsibilities will include establishing rapport with guests, leading valet staff, and ensuring safety protocols are followed.

Qualified candidates should have a relevant experience in valet operations, strong customer service skills, as well as management experience. A valid US Driver's License is essential. This role offers a chance to work in a dynamic environment where you can make a difference.