Valet (Part-Time)

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free meal

Room discounts

Discounts at restaurants/cafes/lounges

Discounted parking

Theatre coupons

Career growth

Paid time off

Job summary

Saint Kate, part of Marcus Hotels & Resorts, is hiring a part-time Valet in Milwaukee. You will welcome guests, assist with luggage, and park vehicles in a prompt and safe manner to set the tone for their stay.

Candidates should have a valid driver’s license, a clean driving record, and strong English communication. Hospitality experience is a plus; lifting up to 100 lbs may be required. Great perks and growth opportunities offered.

Qualifications

• Must possess a valid driver’s license and a clean driving record.
• High school diploma or equivalent required.
• Prior hospitality or valet experience preferred.

Responsibilities

• Greet and welcome guests, handle check-ins/outs, and resolve guest requests.
• Lift and move luggage, read tags, and escort guests to rooms.
• Park cars and maintain a guest-ready front drive at all times.
• Represent the hotel professionally and calmly during busy times or emergencies.
• Attend mandatory Guest Services meetings and trainings.
• Perform related duties and special projects as assigned.

Skills

Driver's license

Clean driving record

Customer service

Interpersonal skills

English proficiency

Education

High school diploma or equivalent

Job description

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a part time Valet who will be responsible for welcoming guests and parking and retrieving vehicles in a prompt, yet safe manner, setting the tone for their stay.

What you will be doing:

• Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.
• Lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items.
• Park cars and ensure the front drive of hotel is guest ready at all times.
• Represent the hotel with professionalism and decorum - including remaining calm and alert, especially during emergency and/or heavy hotel activity.
• Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
• Perform all other related duties and special projects as requested and/or assigned.

What we are looking for:

• Must possess a valid driver’s license, two years of driving experience and a clean driving record.
• High school diploma or equivalent required.
• Prior hospitality or valet experience preferred.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to lift, push, pull and/ or carry or otherwise move packages and boxes and luggage up to 100 lbs. continuously throughout shift.
• Must be able to represent the company in a professional, well-groomed and courteous manner at all times.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• And more!

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.