Valet Attendant

Sage Hospitality Group; Rockville (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plan

Dental insurance

Vision insurance

Life Insurance

AD&D insurance

Short/Long Term Disability

Educational Assistance

Employee Discounts

Job summary

Sage Hospitality Group is seeking a friendly and professional Valet to provide superior guest service at our hotel. You will meet guests in all transportation modes, assist with luggage, explain parking options, and escort guests to the lobby for check-in.

Your role requires a high school diploma or equivalent, the ability to drive automatic and manual vehicles, and fluency in English. This is an on-site position with comprehensive benefits and a supportive team culture.

Qualifications

• Basic customer service knowledge.
• Fluent in spoken and written English.

Responsibilities

• Greet guests and respond to requests promptly and courteously.
• Assist Doorman with guest arrivals and departures.
• Park vehicles and manage key tags with guest details.
• Explain valet procedures and hotel services to guests.
• Provide directions to registration and other hotel facilities.
• Maintain professionalism and courtesy toward guests, associates, and vendors.
• Adhere to safety and parking procedures during shifts.
• Perform any other duties as assigned by management.

Skills

Customer service

English fluency

Education

High School diploma or equivalent

Job description

Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe that it’s not just about the work you do - it’s about who you are! We support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes - both personally and professionally. If you are someone who

• Wants to rise to the top
• Follow their own path
• Is hungry to learn and love their community
• Does not sit around and wait,

YOU BELONG HERE!!

Under general supervision, provides valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.

• Meet and greet all guests in all forms of transportation arriving at the hotel.
• Assist guests with retrieving their luggage from vehicles.
• Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
• Assist Doorman in escorting guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees.
• Give proper directions to registration area for check-in.
• Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
• Drive vehicles in a safe and efficient manner.
• Give general directions and information.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.

Other Responsibilities

• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.
• Must be able to drive automatic and manual vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.
• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

Many of the benefits begin the first of the month following or coinciding with date of hire. Benefits consist of the following

• Two (2) medical plan options
• Dental
• Vision
• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Critical Illness
• Employee Assistance Program
• Vacation
• Ten (10) Holidays
• Adoption Assistance
• Educational Assistance
• Employee Referral Program
• Hotel Room and Restaurant Discounts
• 401(k) with a company match (after 60 days)

USD $18.00 - USD $18.00 /Hr.