Valet Parking-Ticket Auditor

VPNE; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

VPNE is seeking an attentive Ticket Auditor in Atlanta to ensure accuracy and proper processing of all tickets. You will verify validity, maintain thorough records, and uphold VPNE’s customer service standards while coordinating with supervisors to resolve issues.

The role emphasizes greeting guests, maintaining a professional demeanor, and complying with cash handling policies. This entry-level position requires a high school diploma and strong English communication.

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older to apply.
• Ability to read, write and verbally communicate in English.
• Maintain uniform standards and a professional demeanor.
• Adheres to attendance policy and workplace conduct.

Responsibilities

• Examine all tickets issued to ensure accuracy and completeness.
• Verify ticket validity and proper processing.
• Ensure ticketing procedures are followed consistently.
• Record and track tickets during the shift.
• Communicate with supervisors to resolve ticketing issues.
• Provide excellent guest service and maintain a welcoming posture.
• Make eye contact and greet guests to acknowledge them.
• Assist guests promptly and accurately without rushing.
• Follow cash handling guidelines per policy.

Education

High School Diploma/GED

Job description

Position Summary

A Ticket Auditor is responsible for providing exceptional customer service and processing all tickets issued according to our company revenue policy.

Responsibilities

• Examining all tickets issued by an organization to ensure accuracy and completeness.

• Verifying the validity of tickets and that they’ve been processed correctly.

• Ensuring ticketing processes and procedures are adhered to.

• Recording and tracking tickets issued during the shift.

• Communicating with supervisory or management roles to resolve ticketing issues.

• Use VPNE-preferred word choices while speaking with guests

• Make exceptional guest experiences the priority in every interaction

• Maintain a ready-to-serve posture that is welcoming to guests

• Make eye contact and smile to all guests to acknowledge them

• Make guest assistance the priority

• Work efficiently, without rushing, to assist guests

• Follow all cash handling guidelines per company policies

Qualifications

Years of Experience

Entry Level

Language Skills

Proficient in English, both verbally and written

Education Requirements

High School Diploma/GED

Requirements

• You must be 18 or older to apply.

• Maintain uniform standards

• Maintain a professional and polite manner.

• Adheres to VPNE’s attendance policy

• Ability to read, write and verbally communicate in English

• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions

• Ability to receive medical and security clearance for one or more locations

• Possess the manual dexterity to operate essential office equipment, including computers and cash registers.

• Possess the mental acuity to be able to process cash and manual transactions.

• Strong sense of customer service