Valet Parking-Ticket Auditor

VPNE Parking Solutions LLC; Atlanta (GA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

VPNE Parking Solutions LLC seeks a Ticket Auditor to provide excellent customer service and verify tickets according to company policy. You will examine all tickets for accuracy and ensure correct processing while maintaining a welcoming guest experience.

This entry-level position requires a High School Diploma or GED and proficient English, with the ability to handle cash and follow attendance and uniform standards at multiple locations.

Qualifications

• Entry-level position requiring good customer service and communication.
• Ability to handle cash transactions accurately.
• Proficient reading and writing in English.

Responsibilities

• Examine tickets to ensure accuracy and completeness.
• Verify tickets and processing correctness.
• Maintain and follow ticketing procedures.
• Record and track tickets during shifts.
• Resolve ticketing issues with supervision or management.
• Provide friendly guest interactions and adhere to uniform standards.
• Ensure exceptional guest experiences in every interaction.

Skills

Customer service

Cash handling

English proficiency

Communication

Education

High School Diploma/GED

Job description

Position Summary

A Ticket Auditor is responsible for providing exceptional customer service and processing all tickets issued according to our company revenue policy.

Responsibilities

• Examining all tickets issued by an organization to ensure accuracy and completeness.

• Verifying the validity of tickets and that they’ve been processed correctly.

• Ensuring ticketing processes and procedures are adhered to.

• Recording and tracking tickets issued during the shift.

• Communicating with supervisory or management roles to resolve ticketing issues.

• Use VPNE-preferred word choices while speaking with guests

• Make exceptional guest experiences the priority in every interaction

• Maintain a ready-to-serve posture that is welcoming to guests

• Make eye contact and smile to all guests to acknowledge them

• Make guest assistance the priority

• Work efficiently, without rushing, to assist guests

• Follow all cash handling guidelines per company policies

Qualifications

Years of Experience

Entry Level

Language Skills

Proficient in English, both verbally and written

Education Requirements

High School Diploma/GED

Requirements

• You must be 18 or older to apply.

• Maintain uniform standards

• Maintain a professional and polite manner.

• Adheres to VPNE’s attendance policy

• Ability to read, write and verbally communicate in English

• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions

• Ability to receive medical and security clearance for one or more locations

• Possess the manual dexterity to operate essential office equipment, including computers and cash registers.

• Possess the mental acuity to be able to process cash and manual transactions.

• Strong sense of customer service