Valet Operations Supervisor & Guest Experience Lead

Parking Management Company; Fort Worth (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K

Bonus opportunities

Tuition assistance

Paid time off

Paid training

Job summary

Parking Management Company (PMC) is seeking a Guest Service Coordinator to support valet operations and guest experience on-site in Fort Worth, TX. You will supervise staff, manage vehicle flow, and uphold service standards while coordinating with the GSM and Account Manager.

Qualities include strong guest service, excellent communication, and dependable leadership. The role offers on-site work with benefits and growth opportunities within a nationwide hospitality-focused parking team.

Qualifications

• High school diploma or GED.
• 1 year minimum previous supervisory and related customer service/hospitality experience.
• Management or leadership related training/certifications/business is preferred.
• A valid driver’s license and reliable transportation are required.

Responsibilities

• Oversee daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution.
• Verify associates are in full uniform and maintain grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
• Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork.
• Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
• Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts.
• Supervise valet operations to ensure safe key handling and vehicle management; submit incident reports promptly.

Skills

Guest service

Communication

Active listening

Leadership

Education

High school diploma or GED

Job description

Parking Management Company (PMC) is seeking a Guest Service Coordinator to support valet operations and guest experience on-site in Fort Worth, TX. You will supervise staff, manage vehicle flow, and uphold service standards while coordinating with the GSM and Account Manager.

Qualities include strong guest service, excellent communication, and dependable leadership. The role offers on-site work with benefits and growth opportunities within a nationwide hospitality-focused parking team.