Valet Operations Lead – Luxury Mall

Bal Harbour Shops Valet Services; Bal Harbour Village (FL); On-site; USD 52,000 - 86,000; Full time

Job summary

Bal Harbour Shops Valet Services is hiring an Assistant Valet Manager to serve as the operational captain on the driveway. You will ensure safe parking, accurate key tracking, and urgent guest reception while modeling excellence during rush periods.

You will recruit and mentor attendants, enforce safety protocols, supervise peak shifts, conduct on-the-spot coaching, and manage claims with surveillance review and documentation.

Qualifications

• Experience in valet or hospitality management is required (luxury environment preferred).
• Demonstrated excellence in customer service in a fast-paced setting.
• Strong verbal communication and coordination with guests and departments.
• Familiarity with valet management software and standard office tools.

Responsibilities

• Team Performance: recruit, train, and mentor a valet team; set service standards.
• Safety & Compliance: enforce safety protocols; audit logs, claims, and key security.
• Shift Supervision: act as Floor Lead during peak shifts; optimize guest flow.
• Hands-On Training: coach new hires on vehicle safety, key handling, greeting.
• Damage Control & Claims: investigate and document vehicle damage and surveillance.

Skills

Manual/Auto transmission

Customer service

Verbal communication

Valet software

Tools

CVPS/SMS Valet

MS Office

Job description

Bal Harbour Shops Valet Services is hiring an Assistant Valet Manager to serve as the operational captain on the driveway. You will ensure safe parking, accurate key tracking, and urgent guest reception while modeling excellence during rush periods.

You will recruit and mentor attendants, enforce safety protocols, supervise peak shifts, conduct on-the-spot coaching, and manage claims with surveillance review and documentation.