Valet Manager - Greater Atlanta

Jamestown; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jamestown at Ponce City Market in Atlanta, GA seeks a Valet Supervisor to oversee day-to-day valet operations, ensure safe, professional, and efficient service, and act as the primary liaison with guests and tenants.

You will supervise attendants, create schedules, train staff, resolve guest concerns, manage cash handling, and monitor KPIs while maintaining safety and compliance.

Qualifications

• 2–3 years in valet or parking operations.
• Valid state driver's license with clean record.
• Experience with cash handling and basic financial reporting.
• Strong verbal and written communication skills.
• Ability to lead and motivate a team and work varying shifts.

Responsibilities

• Create and manage weekly staff schedules for valet coverage.
• Recruit, hire, train, and evaluate attendants.
• Resolve guest concerns promptly and professionally.
• Coordinate with property management and tenants regarding valet operations.
• Track revenue, ticket counts, and staffing costs.
• Ensure safety, compliance, and records management.
• Oversee stands, podiums, and staging areas.
• Conduct regular staff meetings and ongoing service training.

Skills

Valet ops

Supervision

Driver's license

Cash handling

Communication

Leadership

Availability

Job description

Location:

Ponce City Market – Atlanta, GA

Basic Duties:

• Oversee and manage all day-to-day valet operations at Ponce City Market, ensuring safe, professional, and efficient service.
• Directly supervise valet attendants and support staff, including scheduling, training, and performance management.
• Serve as the primary point of contact for guest relations and tenant coordination related to valet and parking services.

Job Responsibilities:

• Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours
• Recruit, hire, train, and evaluate valet attendants and support staff
• Respond to and resolve guest concerns, complaints, and special requests promptly and professionally
• Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations
• Coordinate valet service for tenant events, promotions, and special property requests
• Manage daily cash handling, deposits, and reconciliation of valet revenue
• Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management
• Ensure compliance with all company policies, safety standards, and local regulations
• Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process
• Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures
• Conduct regular staff meetings and ongoing training on service standards and safety procedures
• Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas
• Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed
• Assist with any additional tasks that may arise or be assigned by senior management

Minimum Qualifications:

• Experience – Minimum 2-3 years of valet or parking operations experience, including at least 1 year in a supervisory or management role
• License – Possess and maintain a valid state driver’s license with current address and exceptional driving record
• Financial – Experience with cash handling, and basic financial reporting
• Communication – Strong verbal and written communication skills; able to interact professionally with guests, tenants, and staff
• Leadership – Demonstrated ability to lead, train, and motivate a team
• Customer Service – Able to respond and interact with guests in a positive manner to inspire enjoyment of their experience
• Availability – Available to work varying shifts, including evenings, weekends, and holidays as needed

Physical Requirements:

• Regularly required to stand, walk, and move throughout the property for extended periods of time
• Occasionally required to drive, park, and retrieve vehicles
• Lift and/or move up to 25 pounds

Operational Times

• Monday–Sunday; schedule varies based on property needs, including evenings, weekends, and holidays