Valet & Guest Transport Specialist — Career Growth

Hyatt Centric Old Town Alexandria; Alexandria (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k)

Management Development Program

TEAM and Travel Discounts

Well Day Pay

Career Advancement Opportunities

Referral Bonus Program

Full-time benefits include paid time/

Job summary

Hyatt Centric Old Town Alexandria is seeking a Hotel Transportation Attendant / Valet Attendant to warmly greet guests and provide safe, courteous transportation to predetermined destinations. You will assist with luggage, park guest vehicles, and maintain a clean, professional entrance area.

We value friendly, guest-focused individuals who can communicate well and work with Front Desk and other departments to ensure a seamless guest experience.

Qualifications

• Previous hotel, valet, transportation, bell, or guest-service experience is preferred but not required.
• Must be at least 21 years of age.
• Must possess a valid, current, and non-probationary driver's license from the state in which the property is located.
• Must maintain a clean driving record and meet company and insurance requirements for operating hotel vehicles.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and associates from diverse backgrounds.
• Friendly, outgoing, and service-oriented personality with a genuine desire to help others.
• Ability to exercise sound judgment, maintain discretion, and work independently with minimal supervision.
• Ability to remain calm and professional in a fast-paced hotel environment.
• Ability to speak, read, write, and understand English.
• Schedule flexibility, including availability to work weekends, holidays, mornings, evenings, and/or overnight shifts as business needs require.
• Ability to safely assist with luggage and perform the physical requirements associated with valet and transportation duties.
• Bilingual skills are a plus.

Responsibilities

• Welcome guests with a warm, professional, and enthusiastic attitude.
• Provide safe, courteous, and timely transportation for hotel guests and their belongings to predetermined destinations.
• Operate hotel vehicles safely and follow traffic laws and company policies.
• Assist guests with loading and unloading luggage and personal belongings as needed.
• Valet, retrieve, and park guest vehicles in a safe and organized manner when assigned.
• Maintain a clean, professional entrance and valet area.
• Know hotel facilities, services, local attractions, restaurants, shopping, and points of interest to assist guests with recommendations.
• Respond promptly and professionally to guest questions, requests, concerns, and complaints.
• Communicate effectively with Front Desk, Bell/Door, Housekeeping, and other departments for a seamless experience.
• Inspect vehicles regularly and ensure they are clean, fueled, and well-maintained.
• Report vehicle maintenance, safety, or operational concerns promptly.

Skills

English proficiency

Guest-service focus

Communication skills

Customer-oriented

Team collaboration

Problem solving

Job description

Hyatt Centric Old Town Alexandria is seeking a Hotel Transportation Attendant / Valet Attendant to warmly greet guests and provide safe, courteous transportation to predetermined destinations. You will assist with luggage, park guest vehicles, and maintain a clean, professional entrance area.

We value friendly, guest-focused individuals who can communicate well and work with Front Desk and other departments to ensure a seamless guest experience.