Valet & Guest Services Lead - Mountain Resort

Hyatt Hotels Corporation; Stowe (VT); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health Benefits - after 30 days!

Winter- Ski Pass to Stowe Mountain<br>

Summer- Golf Membership to Stowe<br>

Complimentary and discounted stays at

Onsite Fitness Membership

Employee discounts at the Spa & R餐

Job summary

Hyatt Hotels Corporation in Stowe, Vermont seeks an Assistant Valet Manager to support the daily operation of the Front Drive at The Lodge at Spruce Peak. You will help ensure exceptional guest service across the Bell, Valet, Ski Valet, Door, and Guest Service Coordinator Teams.

Reporting to the Guest Services Manager, you will coach associates, coordinate logistics, and uphold Hyatt's high standards of arrival and departure experiences.

Qualifications

• Bachelor’s degree in hospitality management or related field; 1–2 years guest service experience in hotel/resort setting or equivalent
• Previous supervisory experience in a guest-facing role preferred
• Strong leadership with commitment to guest service excellence
• Ability to stay flexible, calm, and solutions-oriented in fast-paced environment
• Knowledge of driving both automatic and manual transmissions
• Proficiency with Word, Excel and Property Management Systems (training available)
• Familiarity with SMS, ADP, and Hyatt Rewards is a plus
• Able to lift up to 50 pounds, push/pull up to 100 pounds, stand for extended periods

Responsibilities

• Oversee Front Drive operations and guest arrival/departure flow
• Coach and develop associates across Bell, Valet, Ski Valet, Door and Guest Service
• Coordinate logistics to ensure smooth department operations
• Uphold Hyatt service standards and a positive team environment
• Collaborate with Guest Services Manager to improve guest experiences

Skills

Guest service

Supervisory experience

Leadership

Flexible / calm under pressure

Driving knowledge (auto/manual)

Education

Bachelor’s degree in hospitality management

Tools

Word

Excel

Property Management Systems (PMS)

SMS

ADP

Hyatt Rewards

Job description

Hyatt Hotels Corporation in Stowe, Vermont seeks an Assistant Valet Manager to support the daily operation of the Front Drive at The Lodge at Spruce Peak. You will help ensure exceptional guest service across the Bell, Valet, Ski Valet, Door, and Guest Service Coordinator Teams.

Reporting to the Guest Services Manager, you will coach associates, coordinate logistics, and uphold Hyatt's high standards of arrival and departure experiences.